Imagine My Surprise...

[lolguy]

When I receive a package from Ontario, California, today containing a replacement Band 2 and new charging cord (great now I have four). Eight days ago, I went to the local MS Store with my Band 2 that would no longer charge (band cracking) and based on everything I'd read here, I was expecting a check from MS.

At the store, they initiated the return and all I needed to do was put the band in the mailing envelope. That was just eight days ago!!!

While I did have the extended warranty through MS, I figured inventory had been depleted. I was so confident, when it died I went out and purchased a Garmin Vivosmart HR+. While I miss the Band 2 display, I have grown to like the HR+. Seeing as it can still be returned to BestBuy, I'm thinking I may do that and ride this Band for as long as it lasts. Best thing about this experience it the way MS made good on the device.

 

[ashram]

8 days ago? I sent my band 2 in 39 days ago and nothing!

 

[lolguy]

Directly from the MS Store. Walked-in, logged the issue and prepared the shipping label.

 

[banker1985]

I had a similar experience. I messaged with support two Fridays ago. I mailed it to them that Friday. They warned me stock was low/non-existent and I should expect a refund. I received a brand new Band 2 in the mail the following Friday. That was fast!

 

[banker1985]

You should check up with support. See my comment below. Turnaround time from messaging with support to receiving a new band in the mail was 7 days.

 

[ashram]

I have followed up with support once a week after the 1st week, since last July, I got my replacement 5 days after I sent it out. every response is the same, low stock, possible refund.

 

[DavidinCT]

I had a similar experience. I messaged with support two Fridays ago. I mailed it to them that Friday. They warned me stock was low/non-existent and I should expect a refund. I received a brand new Band 2 in the mail the following Friday. That was fast!

Same thing happened to me about 2 weeks ago. The funnier part is I thought my band was out of warranty but, when I called, it was only under warranty for 3 days... So send it in and had it back in 6 days... I was shocked on how quick it came back.