Is your surface in process or has it shipped

[J4rrod]

Link to MS Store chat? I called about this and even though I ordered mine hours before backordered notice went up, they still said mine was backordered. I don't believe them. Guy didn't seem too competent.

 

[TMavC5]

Anyone know where its being ship from? (East coast or west coast USA)

 

[crystal_planet]

I'm just on line with MSFT and I'm getting the one or two week spiel here. Man, this whole experience has soured me.

**Sent from my Windows Phone using Board Express**

 

[VagrantWade]

Anyone know where its being ship from? (East coast or west coast USA)

Most from Harrisburg, Penn. But I believe some are shipping from somewhere on the west coast.

I'm just on line with MSFT and I'm getting the one or two week spiel here. Man, this whole experience has soured me.

**Sent from my Windows Phone using Board Express**

Then you probably preordered after it switched to 1-2 week backorder.

 

[ljkelley]

My HDMI adaptor has shipped, but not my Surface or Touch Cover yet. Odd that they don't ship all together.

 

[AtomicAgeZombie]

I preordered very early on the 16th and this was the chat I just had with a VERY excited "Matt"...

Thank you for choosing Microsoft Store. An Answer Tech will be with you shortly.

Privacy Statement
You are now chatting with 'Matt'.

Matt: Thanks for contacting Microsoft Store Chat! How can I help you today?

Tom: I'm just checking on the same thing everyone else is checking on, the status of my Surface order.

Matt: That's a great question!

Matt: I would be more than happy to help you with our new Surface Tablet!

Matt: Do you have an order number or the email address used to purchase?

Tom: ---------

Matt: Just a moment while I look into that for you.

Tom: Thanks.

Matt: You're welcome!

Matt: You will be getting this Surface tablet on October 26th.

Tom: Thanks for the confirmation.

Tom: Have a good day.

Matt: You're welcome!

Matt: What Office suite are you currently running on your computer?

Tom: 2010

Matt: Fantastic! Office 2010 is our best Office suite ever!

Matt: Have you preordered your copy of Windows 8 yet for this computer you are on now?

Tom: Nah, I'm just going to get the Surface Pro when it comes out.

Matt: Great!!!

Matt: We are so excited about this product!!

Tom: When is that by the way?

Matt: At this time the Windows 8 Surface pro Tablet has only been announced. We do not have any release date, pricing or in depth specs on the item at this time. We hope to have information available soon!

Tom: Same here. Thanks for your time. I have to get back to work.

Matt: You're welcome!

Matt: Is there anything else I can assist you with today?

Tom: Nope.

 

[Verkunder]

Hmm, if they're shipping from PA then I'm not so worried. I'm only two states away.

 

[berty6294]

I preordered very early on the 16th and this was the chat I just had with a VERY excited "Matt"...

Thank you for choosing Microsoft Store. An Answer Tech will be with you shortly.

Privacy Statement
You are now chatting with 'Matt'.

Matt: Thanks for contacting Microsoft Store Chat! How can I help you today?

Tom: I'm just checking on the same thing everyone else is checking on, the status of my Surface order.

Matt: That's a great question!

Matt: I would be more than happy to help you with our new Surface Tablet!

Matt: Do you have an order number or the email address used to purchase?

Tom: ---------

Matt: Just a moment while I look into that for you.

Tom: Thanks.

Matt: You're welcome!

Matt: You will be getting this Surface tablet on October 26th.

Tom: Thanks for the confirmation.

Tom: Have a good day.

Matt: You're welcome!

Matt: What Office suite are you currently running on your computer?

Tom: 2010

Matt: Fantastic! Office 2010 is our best Office suite ever!

Matt: Have you preordered your copy of Windows 8 yet for this computer you are on now?

Tom: Nah, I'm just going to get the Surface Pro when it comes out.

Matt: Great!!!

Matt: We are so excited about this product!!

Tom: When is that by the way?

Matt: At this time the Windows 8 Surface pro Tablet has only been announced. We do not have any release date, pricing or in depth specs on the item at this time. We hope to have information available soon!

Tom: Same here. Thanks for your time. I have to get back to work.

Matt: You're welcome!

Matt: Is there anything else I can assist you with today?

Tom: Nope.

Awww what a sweetheart! When im bored in class I definitely want to chat with Matt! Seemed like he was tryna sell you Win8 and office though haha

 

[jhoff80]

My HDMI adaptor has shipped, but not my Surface or Touch Cover yet. Odd that they don't ship all together.

Same thing here, which is especially funny because most likely I'll be returning the adapter.

 

[MikaelSmoot]

Yea just talked to microsoft store chat myself, Kevin S , said i will recieve it on Friday.

They are being sent over-night

 

[berty6294]

where do you guys go to chat? i cant find it!

 

[conanheath]

Just got a confirmation that my 64g won't be delivered until next week. I had to drag it out of the Live Chat guy. And yes I ordered early on the 16th from States. He kept saying "it will be delivered AT Oct 26 and your CC will be billed on 26th". I know nothing gets shipped before payment has cleared. I didn't quite understand what he meant. So I responded "So it will be next week before I get my device that clearly states on invoice delivered by Oct 26". And got and quick reply of "Yes." The play on words from invoice all the way to this guy has me more that a little upset. This is why Apple kicks MS all over the playground with new hardware. Apple knows how to get it done and MS is just stumbling in the dark.

 

[crystal_planet]

Then you probably preordered after it switched to 1-2 week backorder.

Nope. My receipt says 10/26. The rep said for Canadians that is not the case. It was always 1-2 weeks from purchase date.

I was pretty disappointed to say the least.

 

[berty6294]

please somebody give me the link to the live chats!

edit: nvm found the big button on the front page

DOUBLE EDIT POWERRRRR: she told me to call the Order Desk...

 

[atlbuc]

I ordered at 12:44pm on the 16th and received my confirmation email stating I'll get it on or before the 26th. My card was charged but the charge dropped off after about 3 days. I never saw the order in my account page and still don't as of today. I know this happens sometimes with pre-orders but I'm concerned since it’s already Wednesday. If I don't get any notification or a charge by Thursday night I will be changing my card and going to pick one up at the Microsoft store on Friday as I have gotten a reservation just in case.

 

[Tomerunlocks]

I hate it when the reps don't all have the same info. It makes it so difficult and confusing. Why cant they all follow the info they get.

 

[berty6294]

Julie: As i checked, since it is a pre order,,the release date is on Oct 26 and it is ready to ship from that day
You: so i wont be getting it until next week?
Julie: you will receive an e-mail confirmation once the surface will be ship
Julie: you will receive the estimated date of when you will receive it
You: But it wont be leaving the warehouse until the 26th?
Julie: It is ready to be ship by the 26th of Oct
You: So there's no guarantee that my Surface will be on my doorstep by the end of the 26th?
Julie: if you avail it with the standard shipping, you will receive it 5-7 business days
You: but when i ordered it, the receipt states "Product release date: your order will be delivered by 10/26" Is this incorrect?
Julie: alright
Julie: in that case, you will receive it on that day
You: fantastic news Julie, thank you very much!
Julie: i can assure you that it will be delivered on the 26th
Julie: it's my pleasure
You: have a great day
Julie: Is there anything else that I can help you with?
You: that would be all, thank you


Fantastic haha

 

[Tomerunlocks]

They're all confused... You can tell.
Im starting to doubt my own chat from this morning.. I still haven't gotten my tracking and its past 2 EST.

 

[MrTimSmith]

The surface twitter account told me the store is still working on sending out notices and if my receipt says the 26th I'll get it then.

 

[berty6294]

The surface twitter account told me the store is still working on sending out notices and if my receipt says the 26th I'll get it then.

yeh that's pretty much what got out of my lovely Julie! I'll remember our conversation together for the rest of my life! <3