I was having some problems with my second replacement 950XL....The vibrating feature on the phone started to rattle when it went off and my SP3 would not recognize the phone when attached via usb so after MUCH debate about having to start all over again...I decided to run down tot he Microsoft store to see if they would get me a replacement.
I walked into the local store and was immediately assisted. I explained to the young lady that I am having these issues and that this is my second replacement.....it was still under warranty. She pulled up my account and asked me to wait a minute. She immediately went into the back and came out with a brand new unit. No testing....no "did you drop it" questions....nothing. I looked at the build date and it was March 2016.
I had a backup from the morning on my account so we immediately swapped my sim and sd card and booted the phone....knowing this was going to take a while...she finalized the replacement and I left.
..
After about 5 hours of restoring and then applying the updates ...everything was working well and the phone was really snappy. I was happy ...that is until I realized there was a firmware update on the WRDT (I forgot about that one) so of course I started that update as well and proceeded to update everything again!!!!
Anyway...I cannot be happier with the replacement. It is by far running much smoother that my other one. I am running Redstone as I am on the "Fast" production ring but honestly...this thing screams. My battery life has been MUCH better and this unit has not gotten hot like th eother when charging or under heavy use. It did get hot this morning while having a bunch of apps open and the Battery app told me "heavy Battery drain" " 7% in 20 minutes" I closed a bunch of apps and all went back to normal.
Just wanted to share.....
I walked into the local store and was immediately assisted. I explained to the young lady that I am having these issues and that this is my second replacement.....it was still under warranty. She pulled up my account and asked me to wait a minute. She immediately went into the back and came out with a brand new unit. No testing....no "did you drop it" questions....nothing. I looked at the build date and it was March 2016.
I had a backup from the morning on my account so we immediately swapped my sim and sd card and booted the phone....knowing this was going to take a while...she finalized the replacement and I left.
..
After about 5 hours of restoring and then applying the updates ...everything was working well and the phone was really snappy. I was happy ...that is until I realized there was a firmware update on the WRDT (I forgot about that one) so of course I started that update as well and proceeded to update everything again!!!!
Anyway...I cannot be happier with the replacement. It is by far running much smoother that my other one. I am running Redstone as I am on the "Fast" production ring but honestly...this thing screams. My battery life has been MUCH better and this unit has not gotten hot like th eother when charging or under heavy use. It did get hot this morning while having a bunch of apps open and the Battery app told me "heavy Battery drain" " 7% in 20 minutes" I closed a bunch of apps and all went back to normal.
Just wanted to share.....