- Apr 29, 2015
- 19
- 0
- 0
Few months ago after I updated my lumia 630 dual sim from cyan to denim, I started experiencing several problems.
The problem seems to be triggered randomly. After a few hours of use apparently the phone looses connection to the sims, and therefore gets stuck when you try to make calls, Sms are not delivered and every application that supposedly uses data gets stuck.
I was also told via chat that there was a team deployed to Germany in order to analyse the issue.
However from what I?ve read online the problem persists even with users from all around the world.
Solutions tried with no success:
1. Using only one sim
2. Resetting the phone and using a backup
3. Resetting the phone to a fresh install
4. Reinstalling the OS using recovery tool
5. Changing regions, language etc since I was told on the online chat support that it might be a regional issue
6. Updating to windows 10 Technical preview
Any ideas on how to fix this?
Thanks
The problem seems to be triggered randomly. After a few hours of use apparently the phone looses connection to the sims, and therefore gets stuck when you try to make calls, Sms are not delivered and every application that supposedly uses data gets stuck.
I was also told via chat that there was a team deployed to Germany in order to analyse the issue.
However from what I?ve read online the problem persists even with users from all around the world.
Solutions tried with no success:
1. Using only one sim
2. Resetting the phone and using a backup
3. Resetting the phone to a fresh install
4. Reinstalling the OS using recovery tool
5. Changing regions, language etc since I was told on the online chat support that it might be a regional issue
6. Updating to windows 10 Technical preview
Any ideas on how to fix this?
Thanks