Lumia 950xl rebooting every hour

[vishal mehta1]

I have had this phone since its launch with no issues, but lately its being rebooted every hour easily. Last night I got this message that phone is locked due to security reason. Plug it for more than 2 hours and then restart to use. I have attached an image. Can any one help me out here, how can I avoid this rebooting? I am using the Windows 10 Mobile Production version 10.0.14393.321.

 

[beman39]

try doing a factory restore that will clear it up, maybe someone more knowledgeable can help maybe with an easier way of fixing that?

 

[vishal mehta1]

Hi, i already did factory reset twice now, still seeing the same issue, Is there a way to change the firmware? I used Device recovery tool twice but still once i start the phone after reset, same thing restarts for no reason. Whether am connected to wifi or not, it restarts

 

[Rohitdas Mallya B]

Hi Vishal,

Check if your battery has got a bulge. If yes, then that is the problem. I too am facing the same issue. Looking for a battery.

 

[vishal mehta1]

Hi Rohitdas, thanks for the message, I checked the battery, if i just look i dont see any bulge, but i do sense it when i touch it in the middle(very little). Do you think i should try for battery replacement?

Thanks
vishal

 

[Rohitdas Mallya B]

Hi Vishal,

Not sure. Place the battery on a flat surface and give it a spin. If it rotates then your battery is bulged.

Symptoms that I noticed:

1. Battery discharges quickly
2. Phone restarts once the charge falls below 60%
3. Beep sound when the screen goes off
4. Phone functions normally when you are charging the phone(No restarts)

Regards,
Rohitdas Mallya

 

[Muessig]

I'd recommend getting a backup battery anyway, but try Rohitdas' steps and let us know if this is your problem.

 

[vishal mehta1]

Hi Rohitdas,

thanks , it spins very smoothly , now next question is where to find battery for this phone

Thanks
Vishal

 

[vishal mehta1]

Hi everyone, thanks for the replies...i have ordered new battery from Amazon. I will update this thread once I change the battery and see if that resolves the issues.

 

[Rohitdas Mallya B]

Hi Vishal,

Are you residing in India? If yes, can you please share me the link?

Regards,
Rohitdas Mallya B.

 

[abhishek singh21]

you can get a replacement for free form Microsoft service center if you are still under warranty or bought an extended warranty after the purchase of your device. As it is quite clear that battery is the mail culprit here do let us know the behavior once you have a replacement battery.

 

[vishal mehta1]

Hi Rohit, sadly I do not stay in India, I got the new battery but I still see the same issue the phone reboots and battery becomes less at an alarming rate.

I went to Microsoft store but they are out of any phones/batteries for 950xl. I don't know how to fix this. The previous firmware did not cause this issue, is there a way to roll back the firmware? I already tried wdrt but no effect at all.

 

[Rohitdas Mallya B]

Hi Vishal,

Sad to hear that. Which build are you on?

I have ordered battery from ROUNDED.COM .

Regards,
Rohit

 

[Mesbah]

Before replacing battery try to clean its connectors with a soft cloth that is sprayed with a little alcohol. Also do same to two pins on the back of 950XL as well as two plates on the back cover where those pins connect to back door. Also after back cover is inserted in place push softly on back cover so the two pins connect properly to back cover. Do not scratch tips of the two pins as their connection to back door is vital for 950XL proper functioning.

 

[Rohitdas Mallya B]

Hi Vishal,

Had Mesbah's suggestion worked for you?

Regards,
Rohit Mallya

 

[vishal mehta1]

Hi Mesbah/Rohitdas i tried your suggestions but still the phone is doing the same thing. With the new battery it reboots more . I suspect this has to be because of some firmware thing. I remember this don't happen before, once the last firmware came it started . Do you guys have any other solutions? This was my primary phone and its difficult to operate like this.

 

[anon(8966963)]

If the battery is bulged just go to the MS store.... Happened to me and they gave me a 950XL

 

[vishal mehta1]

I already tried that ,last i heard there is no lumia 950XL stock anymore since they stopped manufacturing, MS store guys told me to talk to MS support and nothing else

 

[Huzaifah Zin]

This also happen to me with the new firmware 10.0.14393.321. Randomly restarts.

 

[vishal mehta1]

See if your battery is bulged?