I just encountered this as well.
In my case, my experience with Microsoft was horrific.
I talked with a level 2 supervisor, who basically told me that I was an ***** for installing a version 8 Media player on Windows 8.1 "And I should have KNOWN better"
Over remote, the 2nd level supervisor kept illustrating that Windows Media player was for VERSION 8 only.
(Although in the email it clearly does not spell out that installing it on Windows 8.1 would violate the license.)
I was told that while yes, I have a license for 8.1, and yes I have a license for an UPGRADED Windows Media Player, this was not the same as an 8.1 license WITH Media player.
I was told repeatably that I had to re-install Windows 8, and do a clean install. (This was "company policy")
What rubbish.
Here is the rub:
While this software took great pains to check the validity of the License key (to make sure it was not "a pirated" key), they took absolutely no pains to check that the software would not create a licensing conflict.
This is unacceptable Microsoft!
So they are willing to spend significant developer hours in making sure that I do not steal $10 from them, they however would not spend some time to make sure that users do not run the risk of losing an incredible amount of time being forced to re-install their entire operating system, programs, licenses etc.
I am really really looking at moving off the Microsoft platform and on to something else.:devil: