Microsoft this **** has been going on since at least last December and the so called engineers who created this mess don't care, promises promises and NOTHING gets done I have a 5 year old basic NOKIA 6301 and I have no trouble downloading music and creating playlists, it's shameful how little MS cares, after a week of the double and triple songs at every download it turns out it not only songs but albums too I got 3 copies of Rastaman Vibrations in one download, I download via Windows Phone app, sync thru WMP I drag to the SD music folder NOTHING works I download whole albums and they disappear after a day or two not all but at least 5 albums disappear from the list, they're on the SD card and play thru my DVD player but no longer appear on the X**%$## Box Music player in the mean time Mircrosoft just picks it's collective nose make little effort to fix this (it's a PHONE !) and throws boogers at us Window 8 phone owners. It's shameful -perhaps Microsoft should rename this phone the Vista Phone for all it's issues. BTW I formatted two new SD cards to this Lumia 810 and still the same issue -Microsoftinthehead ought spend some time trolling Windows Phone Central Forum so they can get familiar with the real issues with these Windows Phones instead of hiding their head in the sand pretending that they this is not really an issue. Yeah it's only music but who buys smart phone in droves 'people who listen and expect that they can easily download and play music from their phone ( there are PLENTY more issue too) THIS IS OLD TECHNOLOGY Microsoft why is it that MS doesn't get it ? \ Because of statements like this "Eventually there will be an update coming up that MAY FIX that. We don't have specific information about an update yet though... ( read we don't give a **** so don't hold your breath ) One reason MS might think that this isn't a disaster is that most Windows Phone owners try to get help elsewhere because numerous calls to Nokia ( not "our" software) T-Mobile or ATT -"talk to Microsoft we don't know how to fix it" and the word on the Windows Phone "street" when talking to other Windows Phone owners is Microsoft screwed up and they think that this a non issue because they don't get a lot of complaints HERE (5?) but the reality is it the number one complaint with every Windows Phone owner, Who wants to spend 3 hours trying to download 10 CDs of MUSIC when it should take a 20 min. like it does on my basic Nokia 6301 -I like the live tiles and the NOKIA programs and apps but many of the Microsoft loaded programs just don't work & the Music Player is one of the worse programs/ app out there, I'll say it again it's shameful how bad it is. T Mobile says it's the #1 complaint with the Windows 8 phone. Good going Microsoft, maybe by the time I get an iPhone (which I won't because I kinda like Windows Phone if it wasn't A VISTA PHONE that is ) you'll have "maybe" fixed this -but I doubt it. End of rant. Have a NICE day !