Most likely you will not have to argue. The actual store seems willing to do customer support. Just don't bother with calling into the non store warranty because they will claim it is not covered. Went through that with band 1.My band 2 is splitting at the same location. Normal wear, nothing crazy beyond walking for fitness. Worn constantly since received in early November.
I have an appointment with the Microsoft Store Feb 10 to argue with them.
Try going through amazon see if you can get a refund.Hi, I'm having the same issue. The Band is tearing right where the hard plastic under the rubber ends. From my point of view this is a design flaw. I'm a office worker and usually wear the band hidden under my sleeve so wear and tear from daily wear is non existent. However, whenever I do my body weight exercises I have to tighten the band (size m - 3-4 notches left) so that it does not slide up and down my arm when I do e.g. burpees. As far as I can see it this is to tight for the band and there is to much tension on the area where the hard plastic of the display ends.
As I am living in Germany I had to order from Amazon UK and am hoping for a refund right now. I don't want an exchange as I am sure this will happen again after a few weeks.
Now I am looking for an alternative...
I agree it is a design flaw. Anyone want to open a class action lawsuit with me?
I'm glad to hear they will replace for free at the Microsoft Store. I wonder why they don't do it online.
In any case, I'm going to get mine replaced and then sell it. I can't take a $15 train ride into San Francisco every three months to replace it. It is a horrible design flaw and the product should be recalled.
The exact same thing happened to me! I take care of my band, use it for running/yoga/daily activity but nothing crazy. It just started to tear where the hard electronics end in the band a week ago. Microsoft support just returned it claiming it was "excessive damage". What's the point of a warranty again?
I pre-ordered this band because I was so excited about it, and have been telling everyone how much I like it until now. I'm getting a Fitbit next time...