No more replacement icons

[dksf42]

On my Lumia ICON ... I have Lumia 8.1 DENIM + 1080p 1920 x 1080 pixel display, 20 MP OIS Carl Zeiss optics camera. 4 mics, 4K VIDEO RECORDING ... and "upgradeable to Windows Phone 10"!

Don't get suckered in to ANY other option besides "Lumia = NOW Microsoft" !

 

[lcpljones]

Looks like you really enjoy your Icon . I like mine as well, hence the hesitation of going with the M8 replacement. Build is in 8 days...maybe they can give me some hope to hold out. I mean, my phone does work through Bluetooth.

 

[wpn00b]

Looks like you really enjoy your Icon . I like mine as well, hence the hesitation of going with the M8 replacement. Build is in 8 days...maybe they can give me some hope to hold out. I mean, my phone does work through Bluetooth.

Good luck getting it replaced eventually. I just got an Icon and love it. Bought two off of a friend. Don't forget eBay and other second hand options. Mine is like new and incredible.

 

[BSobotta]

So I went into the ms store yesterday as my icon is having a few hardware issues, but the are no longer available for replacement. They happily offered me an m8, but all the talk about the camera obviously has me a little gun shy. The didn't completely suggest waiting for a new phone to come out, but as the phone is mostly operable at the time, it is an option. I have the extended warrantee and another year left. So, long and short of it.....do I wait for a new flagship, or do I switch to the m8? Opinions....thoughts?

I would try and wait it out for the new Flagship. The M8 is so buggy.

 

[TrueMetalGeek]

I needed to warranty my ICON last fall after dropping my phone and all they had was white when I had black.
(the Assurion warranty program that is).
No big deal I use a otterbox and you can't tell what color the phone is anyway.
So I had that phone a few months when the charging port took a crap.
When I called Assurion that time they had NO MORE ICON phones and offered an M8 or an older Attiva or whatever the phone is from Samsung or whatever.
I did not want either phone and was getting upset.

Then the guy offered a REFURBISHED phone as an alternative which is something they usually don't do. I guess they usually just send out NEW phones.
Anyway I took that rather than switching phones.

The bad thing about switching to an HTC etc is losing the LUMIA applications including Nokia Mix Radio service.

If you can't get a phone new or refurbished then the next thing I would so is look for a used one in good condition on Craigslist, etc.

 

[Indistinguishable]

Then the guy offered a REFURBISHED phone as an alternative which is something they usually don't do. I guess they usually just send out NEW phones.
Anyway I took that rather than switching phones.

I didn't know Asurion sent out new phones. Last I heard they were all refurbished.

 

[lcpljones]

Well, looks like I got lucky. They got one icon in out of no where. I am the proud owner of a new icon....and a band. Yeah...i was in the store too long.

 

[anon(7901790)]

Ah I see. Can you get the icon online? That's the problem with operator specific phones. When they are gone they are truly gone.

Yes. The they are still available on Amazon ($499.99) or on EBay or another auction site.

 

[anon(7901790)]

I didn't know Asurion sent out new phones. Last I heard they were all refurbished.

They are. Many of them are returned devices that customers didn't like for some reason and not actually defective. The devices that were actually defective are repaired and tested before being resold or used as replacement devices. In either case, for sales/exchange purposes they have to be treated as open box/returned/refurbished and not as new.

Personally, I've never had a problem with refurbished devices.

 

[mtalinm]

I buy everything possible refurbished. it's cheaper but has the same warranty. never had a problem. most of the time these are returns

 

[dksf42]

They are STILL available form Microsoft Store ...

Buy Nokia Lumia Icon for Verizon - Microsoft Store

 

[dksf42]

THIS WEEK = Microsoft BUILD 2015 in San Francisco = stay tuned

 

[Chung Wei Leong]

Next time, if possible, never buy carrier-specific phones only.

Country various, less dependant

 

[anon(7901790)]

Country various, less dependant

Like Laura said previously. The Icon is Verizon specific. So any phone OTHER than a Verizon branded phone WON'T work on its network; and not all un-branded phones will work on other US networks LTE bands, for example the 930.

 

[DJZJ117]

Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...

 

[Indistinguishable]

Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...

Are you working with the Microsoft Store? Or Verizon?

 

[bo_woods]

Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...

And if you are getting it from Microsoft, are they doing it for you out of the 1 year warranty?

 

[lcpljones]

As far as my situation, the Microsoft store ended up getting 2 Icons in and held one for me. I had a few days left on my one year, but I also extended coverage.