Problem with Lumia 930 second microphone

[Chomiq]

Reposting same ish in every single thread won't help you.

 

[wasaveasna]

i'm from india.I love nokia, when my friend was going to visit Hongkong i requested him to bring Nokia Lumia 930(special edition) which he did

it was fine on win 8.1 but when i installed win 10 then i found like many L930 users out of 4 some mic's was not working..

Q) when was mic broken ?
A) we got L930 with Win8.1 pre installed...we got an update Denim well i'm sure this update messed mic.

Q) what are the infamous problem L930 users are facing regarding mic ?
A) 1) if use speaker while on call other end can't hear our voice,voice recorder can't record any voice,whats app audio recorder can't record voice to send.
2) can't hear any voice in recorded video while playback...i mean video recording have no voice.

Q) is it software problem or Hardware problem?
A) it is hardware problem live with it....it's not software.

Q) but i heard sound while recording on win 8.1 with Lumia camera? it's all win 10 inbuilt camera fault?
A) yes, we have sound on win 8.1/win 10 with lumia camera because lumia camera use different array of mic in different scenario...for eg: we dont get sound when we record video in portrait mode..etc

Q) How many mic's are there? where are they situated? which one is crused?
A) Four mics, out of which two are soldered on board, one behind earpiece another one back top most...other two are flex cable mic one front bottom another one back bottom.....well it depends and hard to find....many says it's on board mic,some says its back two, some says only two.

Q) whats in you're case?
A) well in my case...it's bit complicated...here is my experience...i ordered two orginal on board mic...i changed them when i'm on win 10...after changing i got sound but only mono...i mean while video playback,plug in headset then i can hear only on right ear plug where as left one is complete mute.

Q) I've very low sound recording from some mic?
A) whatever it's still broken.

Q) How to test which mic is broken?
A) Well many suggesting to use Lumia test application 6.0.9....in my case it failed,how? well before repair it said 3 & 4 are broken after repair it still says 3 & 4 are broken. for some people it showed all mic are working fine...this take me to next question.

Q) Does changing mic solve problem permanently?
A) No, it just solve temporarily.

Q) How you know it doesn't solve permanently?
A) well 2days back i installed win 8.1 using windows recovery tool...i checked video recording and playback...it had no sound ...then i installed denim otp update i guess i got sound then i installed win 10 lost sound came to initial state...

Q) what i suggest?
A) If possible Change whole motherboard dont change faulty mic..
If possible just throw it or sell it...doesn't worth time.
less on budget or want to replace only mic....fine replace it on win 10...never ever go back to win 8.1.

Q) What i think?
A) Denim changed how mic's are used to record video in return many handsets caused some circuit fault which enable in failure of mic.
Microsoft doesn't want to take responsibility...so we left with unreliable A**H*** company....i hope i bought Apple..i just blinded by
fanism...my first smartphone was S3 never got a single problem from past 4yrs.
sad part i have warranty but in HongKong which is not valid in India i'm very low on budget so i will use this piece of useless sh** untill
2017 nov then i will buy iphone 7s/8...or i will wait for 4/5 months of flagship Lumia release before buying..

i just want effected users to make something viral so that microsoft fall on their knees,listen to us,acknowledge us, solve our problem same li apple step up to solve their customers problem..

Thank you.

Hi
I just had the same problem with my lumia 930.
I can t be heard in speaker mode.
Micro 3 and 4 didn t work.
I ve tested it with the lumia software on my pc.
I orded a free repair on microsoft website.
I let my phone on ups acces point.
1 week after i received my phone.
Now all is ok micro 3 and 4 work again.
In bonus they resolve the color problem in grey.The grey isn t purple anymore.
I m happy in my experience with microsoft care service.
Don t hesitate to order a free repair too.

 

[venki m]

Microsoft is incapable of solving Lumia 930 issue... Its their fault they should fix it not matter of phone warranty... They should do it for free of cost for not to lose customer.... Mindless Microsoft...

 

[morbility]

Having the same issue with a 930 I purchased that had a faulty screen. I have another 930 and tried swapping the lcds to see if the fault was with the mic. The issue followed the motherboard and the other components made no difference. It is a hardware fault on the motherboard itself. The only hope we have is to pressure MS to issue a band aid fix and reassign mics 3 and 4 to use mics 1 and 2 on faulty units. Tweet Gabe Aul (https://twitter.com/GabeAul) as much as you can so MS knows this issue continues to be a problem and the worst part is we're now all out of warranty.

 

[QuadraFX]

Having the same issue with a 930 I purchased that had a faulty screen. I have another 930 and tried swapping the lcds to see if the fault was with the mic. The issue followed the motherboard and the other components made no difference. It is a hardware fault on the motherboard itself. The only hope we have is to pressure MS to issue a band aid fix and reassign mics 3 and 4 to use mics 1 and 2 on faulty units. Tweet Gabe Aul (https://twitter.com/GabeAul) as much as you can so MS knows this issue continues to be a problem and the worst part is we're now all out of warranty.

Isn't it better just to repair the phone at the care point ?

 

[Chomiq]

Having the same issue with a 930 I purchased that had a faulty screen. I have another 930 and tried swapping the lcds to see if the fault was with the mic. The issue followed the motherboard and the other components made no difference. It is a hardware fault on the motherboard itself. The only hope we have is to pressure MS to issue a band aid fix and reassign mics 3 and 4 to use mics 1 and 2 on faulty units. Tweet Gabe Aul (https://twitter.com/GabeAul) as much as you can so MS knows this issue continues to be a problem and the worst part is we're now all out of warranty.

Good luck with that.

 

[venki m]

Having the same issue with a 930 I purchased that had a faulty screen. I have another 930 and tried swapping the lcds to see if the fault was with the mic. The issue followed the motherboard and the other components made no difference. It is a hardware fault on the motherboard itself. The only hope we have is to pressure MS to issue a band aid fix and reassign mics 3 and 4 to use mics 1 and 2 on faulty units. Tweet Gabe Aul (https://twitter.com/GabeAul) as much as you can so MS knows this issue continues to be a problem and the worst part is we're now all out of warranty.

Lol... No one in Microsoft are capable to fix this issue dude only way is to change the motherboard from our pocket.. Microsoft does not even care to fix this issue from there side. Since they are dumb people.......

I had tweeted gabe aul just now ..

 

[jack69453]

Any lawyers in the house? Perhaps a class action lawsuit for releasing defection hardware, negligence, or failure to honor warranty would get their attention?

I'm no lawyer so I don't know what would stick.

 

[Chomiq]

Lol... No one in Microsoft are capable to fix this issue dude only way is to change the motherboard from our pocket.. Microsoft does not even care to fix this issue from there side. Since they are dumb people.......

I had tweeted gabe aul just now ..

You don't need to exchange motherboard, you need to desolder old microphones and solder in new ones. That's what they do when you do get a warranty repair. That's what they did with mine.

 

[LuisMGLopes]

I had the same issue and sent the phone to repair. And now it's fixed, so I guess that the only solution is to repair the phone.

 

[jack69453]

They should be sued!

 

[LuisMGLopes]

well I didn't pay anything to get my phone repaired, so all is good

 

[jack69453]

Is your phone still under warranty?

 

[LuisMGLopes]

yes. I did it on the microsoft support page

 

[c jon cooper]

The mic that lets you talk speakerphone does not work and must be the same mic for listening to songs on the radio-when I try to music scan thru cortana it doesn't hear anything and does not pick up anything no matter how loud. I can record videos fine. Just can't use speakerphone or music scan. Got my Lumia 930 unlocked thru amazon and looks like device is from China. The mic just went out after maybe 6 months of use. Have not tried sending in yet. With the new issue of screen flickering this phone is becoming more and more of a dud.

 

[jeag888]

Hey, I took mine to warranty (on the mic issue) on january, and they sent me a new one, which worked fine,
but over time the speaker mic did break!, and now I have the same issue again and no warranty, sad to say this will be my last Microsoft/Lumia Phone.

 

[Cocobongo123]

I recently bought an L930 that came with W8.1 and I tested the 4 mics and they were running, so I upgraded to Windows 10 14393.448 Official Version Live-Voice and the audio recording in WhatsApp stopped running. This is not hardware, but software !!
I researched hard and saw that the Lumias 950 / 950XL also have the same 4 microphones and some of them are also having problems with those microphones.
I've tried everything, soft-reset, hard-reset, without backing up ....

I found an App in the official store that makes recording using the 4 microphones of the L930 / 950> Sound Recorder Hi-Res - https: //www.microsoft.com/en-u ...


I used this App> "www.microsoft.com/pt-br/store/p/sysapp-pusher/9wzdncrfhvls" to check if there was an audio / microphone driver missing for the L930.

Here in version 14393.448 is working normally connect and record video with the App "Camera". Maybe the Phone App does not support the 4 microphones.

Well, I HOPE to M $ correct the microphones in RedStone 2 Final, If a third-party app is able to power the 4 microphones, then only M $ needs to work so that it works again on all L930s.

 

[danielsdian]

I sent my phone to Microsoft here in Brazil to check for this issue. They just gave me a new phone and sent me a "bill" showing the prices of the pieces they used to fix the phone and also the cost of the new phone. They didnt charge me anything, not even shipping. I think they fixed my old phone, did something with it and game a new phone. The phone I received had no scratches on the sides or the screen, but my old one had. Really weird, but I cant complain.

 

[jirkahtc]

The problem with Lumia 930 microphones is only in case of HW revision 2.0.0.2 and higher.The microphones on the motherboard (HW revison 2.0.0.2, 2.0.0.3) are connected in a different way.If you have HW revision 2.0.0.1 and lower it supports all 4 microphones and they work in every aplication.Lumia Camera is not deciding as it uses the microphones in a specific way - it can stand for broken or not used microphone virtualy (with another microphone).
I have tested allready on many Lumia 930.

 

[aghugo]

hello, the problem is the firmware i have a lumia 930 i change the firmware to 02540.00019.15236.54008 wp 8.1 u1, when i update to wp10 the firmware change to 02540.00019.15236.45005 and the mic in whatsapp do not work