So, I spoke with Matt Rothshild from Nokia earlier...

[brmiller1976]

Apple, with 65% gross margins, can afford outstanding customer service. Same with premium automakers like Rolls or Porsche. It's more impressive when a company like Nokia delivers "above and beyond," IMO. It's like getting BMW performance and service at Volkswagen pricing.

 

[marantaz]

That is great. I ordered my 822 from Walmart (free!), after having a HTC Trophy for almost 2 years (and I really like my Trophy!). I was leaning 8X, but the Nokia apps and the great support and customer service I kept hearing about had me thinking twice; then I held the 822 at a Verizon store and that was the end of HTC. I hope I don't have any problems with my phone, but IF I do, it's good to know Nokia stands behind its products.

 

[rmichael75]

When are you going home.. Man.. you work forever ..

We are more exicted than you to see what you got.. We need pictures.. ofcourse not pic of the head...

 

[o1legacygt]

I really wish Nokia would have taught At&t some customer service as well. Excited to see what Nokia sent along with the phone.

Take care

 

[flapadlr_Nok900]

Is this like the end of Pulp Fiction? What's in the package!?

 

[rmichael75]

i keep refreshing this .. just like pple are refreshing the ATT order status.. Both has no change yet

 

[MDak280]

I'm thinking your surprise might be the JBL Speaker, that's the only accessory I can think of that would weigh around that much

 

[lsmachado]

Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.

 

[Squatting Hen]

Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.

Dude, you psyched me out. I saw you replied and was hopeful! HA.

 

[pjs37]

Yeah so far it seems Nokia's CS side of things is quite impressive.

 

[lsmachado]

Ok, the wait is over! I have my shiny, red Lumia 920 and a box containing Monster Nokia Purity On-Ear Headset!!!! The headset also comes in a very nice case. There was also a beautiful Christmas card as well, and everything was wrapped in Christmas paper! I still can't believe it. All I wanted was to get my Best Buy order shipped to me. This is so amazing!

 

[Mr. Brown]

Congrats! I Also got the red Lumia 920 and ordered mine with the Monster Nokia Purity headset through AT&T. Mine wasn't free though.

 

[Reflexx]

Don't suppose you have a pic?

 

[Moe Ab]

Can we have some pictures of the packaging
Thanks and congrats

 

[striplejohno]

Lucky you we are still waiting for launch in Australia dates keep getting pushed back. Enjoy your good fortune!

 

[sud123]

Congrats OP.....that sounds like real good Christmas gift....

 

[lstrike]

Awesome on the red Lumia 920! I bought red and love it!

 

[Loiselle]

Ok, the wait is over! I have my shiny, red Lumia 920 and a box containing Monster Nokia Purity On-Ear Headset!!!! The headset also comes in a very nice case. There was also a beautiful Christmas card as well, and everything was wrapped in Christmas paper! I still can't believe it. All I wanted was to get my Best Buy order shipped to me. This is so amazing!

Don't keep us waiting, I hope you took pics of it all!

 

[hellokhemra]

I must say that I am suspicious of the story, but I have to also admit that I have become biased against Nokia ever since I ordered my yellow Lumia 920 from AT&T. (My issue is that I still do not have one!) Having said that, there seems to be more complaints within this forum about the new phones (battery issues, crashes & backorders) than there are extolments, so I would not start praising Nokia's customer service care just yet.

 

[NickA]

I must say that I am suspicious of the story, but I have to also admit that I have become biased against Nokia ever since I ordered my yellow Lumia 920 from AT&T. (My issue is that I still do not have one!) Having said that, there seems to be more complaints within this forum about the new phones (battery issues, crashes & backorders) than there are extolments, so I would not start praising Nokia's customer service care just yet.

There are more complaints because the majority of people come here to complain. That's how all forums are. Take a look around the forum; there are plenty of happy users.

Let's stay on topic and not turn this "feel good" thread into a "how Nokia screwed me" thread.