[SP2] Full refund available within its warranty period if you want...

[Great deal]

I contacted customer services and told them that there is a fault, when I use wifi and Bluetooth at the same time then there is a conflict (this is a well known issue) and as the device does not function as advertised (they said get a dongle and I said no way my cheap iPad can do it why cant the SP2 at 3 times the price!!) and sending me any replacement will have a fault as well is pointless what can you do? (I wanted a SP3 but they wouldn't do it) so they said they will escalate it and get a refund - this is with a SP2 that's 7 months old, they didn't question or hesitate with the age of the device, in fact they didn't even ask how old it was.

GL - get a refund and get a SP3!!!

 

[TechFreak1]

Probably should've taken it to the store?
However it is good to know they will offer a refund with-in the warranty period.

 

[Great deal]

Probably should've taken it to the store?
However it is good to know they will offer a refund with-in the warranty period.

No Stores in UK else I would have walked out with a SP3, i think they only have stores in the US.

 

[StuBeck]

Wow, thats pretty impressive that they will do that. Probably a UK only thing though, but still good for those there to know!

 

[Great deal]

Wow, thats pretty impressive that they will do that. Probably a UK only thing though, but still good for those there to know!

I don't see any reason at all that this would not work anywhere in the world. If we buy something with a fault and its not fixed and still under warranty and they cant fix it they will have to give you credit or money back. Tech support said it 'may' be fixed with a future update, or not, I said impossible to expect customer to wait for something that may or may not happen especially as products been discontinued. Getting refund was very easy, painless and well worth it.

 

[onlysublime]

this is definitely a YMMV. I was in Costco the other day and a guy brought in broken sunglasses. sunglasses that he bought 2 years ago. but after arguing, a manager came over and gave him his money back.

 

[Great deal]

this is definitely a YMMV. I was in Costco the other day and a guy brought in broken sunglasses. sunglasses that he bought 2 years ago. but after arguing, a manager came over and gave him his money back.

Whats a YMMV?

 

[Nimdock]

Whats a YMMV?

Your mileage may vary.

It's an expression that means that everyone's experience will be different. It will depend on the store, who is dealing with you, luck, etc., etc..

 

[1jaxstate1]

Well my unit is defective and I'm going to call them tomorrow. They can give me a new Surface Pro 2 worth the amount I paid for it, a Surface Pro 3, or send me a check. I'm pretty peeved.

I'm thinking that a refund would be best because they are now cheaper than what they were when I purchased mine.

 

[Great deal]

Well my unit is defective and I'm going to call them tomorrow. They can give me a new Surface Pro 2 worth the amount I paid for it, a Surface Pro 3, or send me a check. I'm pretty peeved.

I'm thinking that a refund would be best because they are now cheaper than what they were when I purchased mine.

SP2 has been discontinued so stock is being sent to recycling plants and on to land fills. You will most likely get a refund...add another 100 and get the SP3 - If your in the US then pop into a store and they will most likely give you a SP3 replacement there and then.

 

[1jaxstate1]

I've talked to a customer service rep and I was told that my SP2 is a "cosmetic" defect, and that's not covered by my warranty, but they would fix it for the low price of $320. I told her no way in hell is the display bezel glue coming loose and the display coming off the frame is a "cosmetic" defect, and I'm not paying them money to fix a QC problem while my SP2 is still under warranty. She said her manager would be in at noon and she'd give me a ring back.

I'm awaiting their call. [The nearest MS store to me is over 3 hours away.]

 

[Great deal]

I've talked to a customer service rep and I was told that my SP2 is a "cosmetic" defect, and that's not covered by my warranty, but they would fix it for the low price of $320. I told her no way in hell is the display bezel glue coming loose and the display coming off the frame is a "cosmetic" defect, and I'm not paying them money to fix a QC problem while my SP2 is still under warranty. She said her manager would be in at noon and she'd give me a ring back.

I'm awaiting their call. [The nearest MS store to me is over 3 hours away.]

OK then.... do this..... Tell them their is a fault with the Surface Pro 2. You want to use wifi and Bluetooth at the same time (this is a fault in ALL surface Pro 2's and no fix is available) and you cannot as the device is not working as advertised. iPads at a fraction of the price can do it, this cant. What are you going to do about it?

They HAVE to offer you a FULL refund, if not point them to this thread and I will be more than happy to quote consumer law at them.

 

[1jaxstate1]

I think they going to replace it or give me a refund. I've seen hundreds of people complaining on a thread on their support site. If not, I'll use teh wifi/bluetooth fault.

OK then.... do this..... Tell them their is a fault with the Surface Pro 2. You want to use wifi and Bluetooth at the same time (this is a fault in ALL surface Pro 2's and no fix is available) and you cannot as the device is not working as advertised. iPads at a fraction of the price can do it, this cant. What are you going to do about it?

They HAVE to offer you a FULL refund, if not point them to this thread and I will be more than happy to quote consumer law at them.

If they extended my warranty just in case the screen falls off, I'd be good with that. But my current warranty expires in November. And I got make them do something before that happens.

 

[Rick Crew]

OK then.... do this..... Tell them their is a fault with the Surface Pro 2. You want to use wifi and Bluetooth at the same time (this is a fault in ALL surface Pro 2's and no fix is available) and you cannot as the device is not working as advertised. iPads at a fraction of the price can do it, this cant. What are you going to do about it?

They HAVE to offer you a FULL refund, if not point them to this thread and I will be more than happy to quote consumer law at them.

Just out of interest what is the conflict between Bluetooth and Wi-Fi? I use a Bluetooth Mouse and Keyboard all the time and it doesn't affect Wi-Fi, or is the conflict something else.

 

[berty6294]

Just some info for people, if taken to Best Buy they will order a new SP2 that will ship to the store within 3 business days. There is no refund or upgrade to SP3 in store unless a manager overrides that.

 

[Great deal]

Just out of interest what is the conflict between Bluetooth and Wi-Fi? I use a Bluetooth Mouse and Keyboard all the time and it doesn't affect Wi-Fi, or is the conflict something else.

Try streaming from say Xbox Music/Netflix (wifi) and connected via Bluetooth to a surround sound system. There is conflict on the bands used and it stop starts/jittery. MS support are aware of this and its a fault for which they say a future patch 'may' fix. They also suggest buying a 3rd party dongle to sort it out, that's like buying a car and the manufacturer telling you to buy a new engine part that protrudes from the bonnet, its not on or acceptable.

 

[onlysublime]

Just out of interest what is the conflict between Bluetooth and Wi-Fi? I use a Bluetooth Mouse and Keyboard all the time and it doesn't affect Wi-Fi, or is the conflict something else.

No kidding. I'm curious as well. I have a Bluetooth mouse and WiFi of course since the sp2 doesn't have 4g capabilities.

 

[Great deal]

No kidding. I'm curious as well. I have a Bluetooth mouse and WiFi of course since the sp2 doesn't have 4g capabilities.

I have a bluetooth mouse as well, i use a micro usb dongle thingy tho. heres a link to the issue many are experiencing..

Surface Pro 2 WiFi Issues Persist Ahead Of New Surface Announcements

 

[Existence_Inc]

Thank God I don't have the BlueTooth/WiFi problem with my SP2. I guess I am one of the lucky ones. Keep in mind, EU consumer protections laws are significantly more elaborate than US consumer protection laws. Our warranty is usually 30-60 days for manufacturer defects and we can purchase extended warranties. From what I understand, manufacturers are required to have warranties that are "reasonable" for the expected life of the product: something like 12-24 months on electronics. I'd complain, but we also don't pay 17%+/- VAT.

~Ex

 

[RajeevT]

SP2 has been discontinued so stock is being sent to recycling plants and on to land fills.

So fully functional unsold devices are being dumped in land fills? That makes no sense!