[SP3] Becoming dissatisfied with this product

[Cage Ata]

Huh the surface bends... Did you happen to keep it in your pocket?

 

[Boss Fight]

I looked at mine after Your post...
Mine screen is a 1mm of the body in one point at the top of the screen also.
Maybe it is because of the heat....the glue wears off?

I doubt its the heat. I put mine under heavy load for semi-long periods (Adobe Premiere and Photoshop open at the same time + rendering) sometimes I game on it. The fan is at full blast and I've had zero issues with glue melting. I bought at launch.

 

[spasell]

WOW..Guess I am NOT going crazy after all.

I had my SP3 closed but with the back facing up at me. I had my hand on the back and was rubbing it across the back to clean it when I noticed this "unevenness" or Warped back to it. I never noticed it before, but I do now. If you have it open with the keyboard cover, the warping for mine is on the back upper right side. Ripples when you move your hand down it.

Now, I have many issues with mine, but not anything to do with the screen. My original device had yellow banding on the left side. Replaced it and went away.

I just think the thing that really is terrible is that we pay $1300 for this device. I was fully willing to pay that price, and over time, I have come to regret my decision.

I was going to sign off on a PO to order 28 of these for our field sales people but pulled back on it and let them keep their Mac's for now. Just don't trust these and I don't want to lose credibility with my staff.

 

[jlzimmerman]

WOW..Guess I am NOT going crazy after all.

I had my SP3 closed but with the back facing up at me. I had my hand on the back and was rubbing it across the back to clean it when I noticed this "unevenness" or Warped back to it. I never noticed it before, but I do now. If you have it open with the keyboard cover, the warping for mine is on the back upper right side. Ripples when you move your hand down it.

Now, I have many issues with mine, but not anything to do with the screen. My original device had yellow banding on the left side. Replaced it and went away.

I just think the thing that really is terrible is that we pay $1300 for this device. I was fully willing to pay that price, and over time, I have come to regret my decision.

I was going to sign off on a PO to order 28 of these for our field sales people but pulled back on it and let them keep their Mac's for now. Just don't trust these and I don't want to lose credibility with my staff.

Have you notified MS or made a claim? You should if you have not. Your message may also carry more weight considering your authority to purchase more, or rather the authority to deny an order based on your experience with the product.

 

[spasell]

Have you notified MS or made a claim? You should if you have not. Your message may also carry more weight considering your authority to purchase more, or rather the authority to deny an order based on your experience with the product.

Unfortunately I do not trust that if I return this one I will get a working SP3 or one that doesn't have additional issues. All I have is the warped back, and the screen is fine. Not sure if warped relates to software issues but I highly doubt it.

And if they were to take it back, it would be my second time doing so, and at this point, if I have to do it a 3rd time I wouldn't recommend it to my company at all.

If I, in my current company, provide my customer with a product that needed to be returned, we'd get the benefit of the doubt the FIRST time. But multiple times? You lose credibility. MS lost credibility with me and I don't want the same thing to happen to my employees.

 

[Adam_ation]

Now, I have many issues with mine

What other issues? - Adam

 

[spasell]

What other issues? - Adam

Battery life dramatically worse (4.5 hours) from moderate use and NO gaming.

Using IE to surf web, Microsoft Office suite, Outlook, No games. Basic office stuff.
Updates getting stuck in an endless loop
Closing lid sometimes sleeps sometimes doesn't
Screen stays solid blue when going between Desktop and Modern UI
Apps run in background despite being closed and not showing they are running when swiping in front Left

To name a few

 

[rysliv]

Well, they just sent me a new surface after sending it in last week. Looks like I got one that was made between October 6-12th. This one doesn't seem to have any warping and everything is perfect so far, installing some firmware updates. I was surprised that they sent it back through standard overnight with FedEx, I kept seeing people say it was going to be ground 3-5 day.

 

[tbsteph]

Apparently you only want to complain rather than utilize the obvious solution. How do you lose credibility by returning a device with an obvious defect? This is not a matter of earning the "benefit of the doubt". I would suggest your company needs to review their return policy if they actually question a customer who wants to return/replace a defective product no matter the number of times.

 

[spasell]

Apparently you only want to complain rather than utilize the obvious solution. How do you lose credibility by returning a device with an obvious defect? This is not a matter of earning the "benefit of the doubt". I would suggest your company needs to review their return policy if they actually question a customer who wants to return/replace a defective product no matter the number of times.

Apparently you are someone who'd rather be critical of others concerns than talk about the real problem. Look around and there are 1000's of post elsewhere the talk about similar issues, multiple returns, and ongoing unsolved problems. You want to be a fan-boy, great. Microsoft TOOK ME AWAY from Apple. Never would have considered buying a MS product since I had not had 1 for almost 4 years.

When you compare your products to MacAir you better back it up. They did....initially, and with every update it's gotten worse.

My credibility is hurt with those in my company when I would order close to 30 of them and cannot rely that any of them won't come with major issues. Then those field reps come to me and complain. This is the real world I live in...not some Xbox fantasy game.

When we went to Apple, no one called me about any issues with their devices. That's the goal...they work, don't have to worry about devices.

I have been testing this and was going to pull the trigger and now, can't do it.

 

[Ruined]

Lets hope sp4 irons out some of the qc issues sp3 had and also remedies the horrendous cpu/gpu throttling of sp3. I returned mine as well.

 

[spasell]

What other issues? - Adam

Here's another one to add:

I had 100% battery, put it into sleep mode (closed the lid...even looked to make sure it did in fact shut down the screen), drove to airport, boarded plane, flight home, slept, woke up, turned on at 7am, and I have 92% battery. How does that happen? Again, BEFORE the latest update I'd have the 100% and MAYBE 99% (on occasion it would lose a % or 2). Now? Losing 8% in deep sleep state?

I have also been on the SP3 just on this site since 7am..that was 35 minutes ago. My battery was at 92%...It's now, 35 minutes later, at 80%. 12% loss in 35 minutes using the web?

I mean, come on..let's look for solutions already. I'm not the only 1. Googled this and it's everywhere.

 

[spasell]

Lets hope sp4 irons out some of the qc issues sp3 had and also remedies the horrendous cpu/gpu throttling of sp3. I returned mine as well.

No one is going to buy SP4 if this is happening now. Why would you? What evidence do we have that they can get it right?

I WANT THIS TO WORK!!!!! It's frustrating. My machine worked beautifully until update after update was loaded. Now, it's actually performing worse for me.

 

[anon(9177257)]

I can only tell you from my own experience. I really felt in love and still i am. I think u just are pretty unlucky with your model. You got all the child sickness in your SP3.

 

[ptrkhh]

Here's another one to add:

I had 100% battery, put it into sleep mode (closed the lid...even looked to make sure it did in fact shut down the screen), drove to airport, boarded plane, flight home, slept, woke up, turned on at 7am, and I have 92% battery. How does that happen? Again, BEFORE the latest update I'd have the 100% and MAYBE 99% (on occasion it would lose a % or 2). Now? Losing 8% in deep sleep state?

I have also been on the SP3 just on this site since 7am..that was 35 minutes ago. My battery was at 92%...It's now, 35 minutes later, at 80%. 12% loss in 35 minutes using the web?

I mean, come on..let's look for solutions already. I'm not the only 1. Googled this and it's everywhere.

Look at the sleep study report, it will show you the culprit of the sleep battery drain. Most likely cause is a USB device being plugged in. Ever since I got my Cruzer Fit, thinking it would be a good, more modular alternative for a microSD, the battery drained all the time like a maniac. Now that I keep the Cruzer Fit in my wallet, my battery life goes back to the original 7-8 hours, and occasionally, 9-10 hours.

 

[Pinger#WP]

It really stinks your having these issues, I'd definitely contact MS about them and have them replace it..
My i5 SP3 has been flawless in both performing and aesthetics. There's no way I could go back to a iPad or Nexus 10!!

 

[CliveSinclair]

The word unlucky springs to mind, or possibly SP3's made in different factories. My wife has had 8 brand new Volkswagen Polos keeping them between 2/3 years each time. Only every had one minor problem on one of them. The last 6 have not been made in Germany, either in Spain, or South Africa. I bought a new VW Passat (Made In Germany) and nearly 3 time the price of my wifes Polos. I kept it for 9 months and sold it - nothing but problems, both major (DSG transmission) and minor faults.

My SP3 - i7 256gb is 4 weeks old and no problems so far. I heard that several hardware changes have been made and that Microsoft employees now do quality control at the factories (not the factory employees).

 

[markusbeutel]

I didn't notice it at first, but my surface did indeed come out of the box warped. I first noticed it when I saw the glass at the top of the device (near the front camera) wasn't flush with the magnesium chassis like the remaining three sides of the device were. I do occasionally carry it around, but I doubt that this warping could be a result of my own usage, I never put it under any physical strain that might cause bending.

I am certainly interested in sending it in, but I am not very clear of how the whole process works.

I went through 5 SP3's that all had various hardware issues - one thing I came to notice, is that the glass screen wasn't the same on any of the models I had - like on some it was more recessed along certain sides, while on others it was near flush, and yet other where it slightly overlapped the chassis. There's some build quality issues with the SP3 - I wouldn't say yours was warped or anything, there's just issues with this new form factor. Hopefully the SP4 gets it right.