Surface book shutting down, or am I misunderstanding?

[jywang]

powercfg /hibernate on

 

[Talldog]

I'm surprised no one here knows this... but, the shutdown during sleep is a known bug since the most recent firmware update -- there are numerous threads on Microsoft's own support forums about it. MS techs have acknowledged it in some support calls and indicate that they are working on a fix. How true this is, I don't know, but this is definitely a known issue. Personally, I see it about every other to every few days when my SB goes to sleep. Some people see it more often. Using hibernate alone will help, but there are other issues with hibernate and Windows Hello, etc.

I'm having these problems and have been involved in one of the Microsoft support threads. Turn off hibernate and just sleep and the SB crashes when it wakes up if it's been asleep for a while, or it just doesn't wake up. Use hibernate instead, and the Windows Hello camera stops working, the taskbar detach button stop working and the hardware detach button takes twice as long as normal until the next reboot. All of this started with the last firmware update on 2/17. Before that, my SB was working great other than having to use hibernate all the time.

If you start up from sleep and all your programs are gone, look at the system event log and you're probably going to see a critical error showing that it crashed when it woke up.

 

[puttygutt]

Talldog - (et al.)

After enabling hibernate as Talldog documented, I no longer have the shutdown (loose all your work feature :^) anymore). For some reason Hibernate was not even an option for me. Thanks jywang for pointing out the powercfg hibernate /on (and /off) option. That sure beats hacking the registry.

In addition, for some reason High Performance was not enabled on my SB. I came across this YouTube video explaining how to enable the feature:

https://youtu.be/kkLbGThM85A.

After enabling hibernation and high performance, my SB performance has been much better (knock, knock).

Thanks for the help everyone!

PG

 

[zerospace-net]

I'm having these problems and have been involved in one of the Microsoft support threads. Turn off hibernate and just sleep and the SB crashes when it wakes up if it's been asleep for a while, or it just doesn't wake up. Use hibernate instead, and the Windows Hello camera stops working, the taskbar detach button stop working and the hardware detach button takes twice as long as normal until the next reboot. All of this started with the last firmware update on 2/17. Before that, my SB was working great other than having to use hibernate all the time.

If you start up from sleep and all your programs are gone, look at the system event log and you're probably going to see a critical error showing that it crashed when it woke up.

Yep, this is exactly what happens to me as well (I also am an active participant on MS's forums regarding the SB issues). I tried hibernate only (in the advanced power settings, I told the system to hibernate when closing the lid or pressing the power button), but discovered that this breaks Windows Hello when I've charged the machine while it is hibernating. So, I went back to the broken sleep state, because I prefer Windows Hello to work more often than not (and my system only shuts off 1-2 times every other day or so -- it varies).