My WIndows Phone Experience
First, a little backstory...
I started my foray into the world of smartphones with an iPhone 3GS. When I first got that phone, I thought it was the best thing that had ever been invented. An always-on connection to the outside world, instant information, and an interface that was...boring. I quickly lost interest in the platform that was locked down and started to feel a bit of resentment at the "elitism" that followed the iCrowd. I wanted something else...
Sor, for the past few years, I have been an avid fan of the Android OS. I got started on Android during the Gingerbread era with a Motorola Atrix 4g, and continued on through Jellybean with a Samsung Galaxy Note (the first). I loved everything about the OS, from the ability to customize almost every aspect of the interface to the live updates on the widgets that iPhone never had. I thought that it was perfect.
Well, a funny thing happened. I had a child. I no longer had the time and effort required to continue to "tweak" my phone, and I wanted something that would "just work" and there was no way in hell I was going back to an iPhone...Enter Windows Phone 8.
Right around the time my kid was born, Nokia was pushing the Lumia 920 pretty hard on ATT. It was the brand new phone with the awesome camera, and I thought "hey, I probably am going to want to take some pictures of this new family member...and this phone is supposed to be pretty good at that. Coincidence? No way!" So, I used my upgrade and landed a bright, shiny red phone with an OS that seemed to be everything I was looking for.
For the first few hours, I had that feeling of child-like discovery that accompanies any new technological endeavor (for me, at least). I was learning a new OS. I was getting a feel for it and I loved it! The seamless integration with Twitter and Facebook. The Rooms I could create and pin to the start screen for instant updates on my family and friends. The camera...Oh, the camera! I had never seen such beatiful low-light shots from a cell phone camera! I was in love with this phone. I told everyone who would listen about how wonderful it was, how they should immediately get on board becuase this was something special...something new and exciting.
The lack of apps didn't bother me. I had everything I needed. I don't play games, I don't instagram. I call/text/email and surf the web. I update my twitter feed and facebook page to keep in touch with family and friends. And I take pictures and notes. This phone was perfect. This phone was pre-Portico....
Random reboots and runaway battery drain. Perfect or not, it HAS TO WORK. And unfortunately, it...did...not... And so, with a heavy heart of what could have been, I returned the most beloved phone I had ever had to the ATT store...and exchanged it for a Galaxy Note 2.
This could have been the end of the story (and some of you probably think it should be
). But I was restless. I felt remorse. I felt like I hadn't been patient enough and they would HAVE to iron out those bugs that were causing me issues. So, I scoured the message boards looking for information. I found out about the portico update and how it was supposed to fix the reboots and improve image quality on the pictures. I found myself getting excited about the platform again, and knew what I had to do.
I listed my GNote2 on ebay and purchased a new Lumia 920 outright. I updated it with Portico. The reboots were gone! The pictures were clearer! The battery...still discharged at an alarming rate...sometimes...randomly. I didn't know what to make of it. Again, I scoured the internet. I disabled Nokia Drive, I turned off XBox sync, I disabled location and bluetooth and wifi and 4g. And it worked...sometimes...randomly. I resigned myself to the fact that I was just going to have to monitor the battery and reset it as it started it's journey to 0%.
But then, the screen went defective. I had a blue line running down the screen and no amount of resetting or pixel fixing would change it. I was told I had to send it for repair/exchange for a refurbished unit. I protested...this phone was less than 30 days old and I had PAID FULL PRICE. No way was I accepting a "refurbished replacement." After much back and forth, I was eventually able to receive a brand new phone by doing an early upgrade with the activation waived. So I had a new one coming, and still got to keep the old one! Life seemed good.
When the replacement arrived, it was behaving just like the old one. I had to constantly baby the phone, turning things off and on and off again just to try to get a full day. Sometimes, it would last 2 or 3 days without charging. Others, 3-4 hours for a full discharge and this thing GOT HOT! Well, because it was a "new contract" I still had a return period. So I took it back to ATT and paid the restocking fee and difference in price and got ANOTHER GNote 2. I thought for sure that THIS WAS THE END. But alas...it was not to be...
I again grew remorseful. The camera just wasn't as good. The UI of android was old and stale and boring. I really, really, really wanted to keep using WP8...i just needed it to work. So I (again) listed my GNote 2 on ebay and I sent off my old, defective 920 (the one with a bad screen) to Nokia for repair. They replaced it and sent it back. The replacement had an issue with the speaker (buzzing), so I sent it off again. They replaced it again, and everything seemed fine. A few days later, I noticed that I couldn't take pictures of anything from 2-3.5 feet away (the camera wouldn't focus). By this time, ATT had 920's at the device replacement center so I took it there.
I went through 3! 920s before I found one that would take pictures of the ground. Three supposedly b-stock or refurbished phones...all with the same problem.
So back to this week, and my continuing struggle to monitor the battery on this phone. I've been late to work twice because the phone has died overnight (with 80%+ battery when I went to sleep) and my alarm didn't go off. I've tried everything that I could find to help. I've factory reset more times that I care to remember. I have uninstalled EVERY APP that I could. I have turned off and kept off things that I need just to see if it helps...and it DOESN'T. This phone is just broken. Maybe the other Lumias...the other models from other manufacturers don't have this problem. I don't know...I don't care anymore. My phone has to work, and this one just...doesn't...work. You shouldn't have to turn off or disable core functions of a phone to try to achieve normal battery life. That's just ridiculous.
So, after 8 (for real, eight DIFFERENT 920s...all with battery overheating/discharging rapidly) samples of this phone, I'm done. I will miss you lumia...I will miss you WP8...it could have been special.
TL;DR - After 8 defective Lumia 920s, I quit WP8.