Jeez, think I've screwed this up. I pre-ordered a Red 920 on 4GEE contract on 8th November from P4U online, got confirmation but I didn't get delivery date but called the next to see if they had in stock which they said they did would be expecting an email confirming delivery within the next day. The email didn't arrive s I could P4U again and this time they said they don't have any in stock and they had no idea when they would be getting them. At this stage I wasn't happy so I popped down to P4U in store and purchased a black one on contract 4GEE. 4 days later my red one turned up!! Loving the red one but I don't have 4G at my flat but I decided I wanted to keep the red on. I assumed I'll be able to return my black phone in store with no problems.. How wrong was I!
So my contract states that I can't do this unless signal is below par! As I don't have 4G I used this to return it. First of all P4U said I need to speak to EE about this then I may not be able to cancel If I'm getting 3G speeds! But I ordered on the basis of I wanted 4G. P4U then palmed me off to speak to EE, which I did who then informed me that they can't guarantee 4G speeds and that I need to speak P4U.
P4U said I can send the red one back within 7 days (although I thought it was 14 days) as I ordered online but I really wanted the red one. So I'm now left with the problem of arguing that I don't have 4G in my flat or street to return my black 920 even though the post code check says I have good coverage, or I return the red one.
Really appreciate it if any of you guys might know what my rights are on this?
Lloyd