Unable to receive whatsapp notifications while phone is locked

[taimur_3]

Hello everyone, I am a newbie to the world of Windows Phones. I just got Nokia Lumia 820 a few days back. I am able to receive sms notifications while my phone is locked/unlocked. The issue that I currently am facing is of not receiving Whatsapp notifications while my phone is locked. As soon I unlock it (no matter an hour or two hours later), I receive all the Whatsapp messages at once.

Please help and suggest what should I do.

 

[nithin r]

Make sure that battery saver is turned off

 

[taimur_3]

Make sure that battery saver is turned off

Thank you for the reply
Yes the battery saver is turned on currently but the battery's charge is more than 30% (always). Like even now my cellphone is charged to 98%. Can it still be the issue?

 

[nithin r]

Is there a heart like symbol on the battery icon??

 

[taimur_3]

Is there a heart like symbol on the battery icon??

Nup, not at all

 

[nithin r]

U r still facing the same problem??

 

[taimur_3]

U r still facing the same problem??

Yes, I am still facing the same problem.
Btw, I was going through the settings of my wifi(just moving here and there to discover my phone) and I found the following option unchecked:
Keep WiFi on when screen times out

Besides this, I have noticed that as soon I unlock my cellphone, the wifi signals are grey for a second and then they turn white. Do you think this could be the reason of the issue?

 

[nithin r]

No I think. Try this go to settings swipe left/right to get in to application setting select background allow WhatsApp to run in background. Its not necessary but try ur luck

 

[taimur_3]

No I think. Try this go to settings swipe left/right to get in to application setting select background allow WhatsApp to run in background. Its not necessary but try ur luck

Did that Sir. Below the Whatsapp, its written "allowed"

 

[surfer1412]

Yes, I am still facing the same problem.
Btw, I was going through the settings of my wifi(just moving here and there to discover my phone) and I found the following option unchecked:
Keep WiFi on when screen times out

Besides this, I have noticed that as soon I unlock my cellphone, the wifi signals are grey for a second and then they turn white. Do you think this could be the reason of the issue?

Yes, you are not connected to your WiFi if you have that option unchecked. Whatsapp goes through internet and therefore, without WiFi, your phone is not receiving any Whatsapp messages when it is locked. Check that option and messages will come in fine.

 

[taimur_3]

Yes, you are not connected to your WiFi if you have that option unchecked. Whatsapp goes through internet and therefore, without WiFi, your phone is not receiving any Whatsapp messages when it is locked. Check that option and messages will come in fine.

Thank you. I unchecked that and so far I have been receiving the notifications The only problem that I am starting to face now is; its almost 4-5th time that I just received a message something like whatsapp notifications has stopped working and asking me to restart my phone to solve that problem. Just cuz of this reason I have restarted my phone these much times but still I have been receiving this error. Why is this so?

 

[surfer1412]

Reinstall your whatsapp may help. But I did not encounter this error before.

Sent from my RM-825_apac_singapore_267 using Tapatalk

 

[shmsnh]

I've received the "push notification" error a couple of times, but you can safely dismiss those. I usually get them when my wifi network is acting up.

 

[taimur_3]

Reinstall your whatsapp may help. But I did not encounter this error before.

Sent from my RM-825_apac_singapore_267 using Tapatalk

I did the hard reset last night and so far It has started working now. Hope it continues working like this and doesn't create a problem in the future

 

[taimur_3]

I've received the "push notification" error a couple of times, but you can safely dismiss those. I usually get them when my wifi network is acting up.

Does it mean that I am not supposed to restart my cellphone ? Because thats really tiring to restart my cellphone every single time

 

[Debashis Rout]

same problem with lumia 520

 

[aniket0303]

Guys there is an official whatsapp thread you can ask your queries there. So kindly please post your queries in that thread. 😊

Sent from my Lumia 620(wp8.1)RM-846_im_india_233 using Tapatalk

 

[alecmafushe]

Unable to receive whatsapp notifications while phone is locked

 

[Zibri]

Gakaxy note 3 SM-N9005 with android 4.3.
If the phone is in deep sleep I don't receive whatsapp messages until I manually run the application.
This happens only after an hour or two of deep sleep.