Videos won't play from disk, youtube, FB, different browsers,...

[Axeelant]

So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

Thank you

 

[Maurizio Troso]

So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

Thank you

Seems a codec iussue. Search, downlaod and install the K-Lite Megapack codec full, select the advanced installation and UNSELECT all extra players and options it might ask to install. Then reboot

 

[Axeelant]

Seems a codec iussue. Search, downlaod and install the K-Lite Megapack codec full, select the advanced installation and UNSELECT all extra players and options it might ask to install. Then reboot

So codecs are still an issue in WIN 10? I automatically thought this is a thing of the past. I'll try that, and report back when fully tested.

K-lite helped me on Win XP so it might do the trick here haha

Thanks

 

[Maurizio Troso]

So codecs are still an issue in WIN 10? I automatically thought this is a thing of the past. I'll try that, and report back when fully tested.

K-lite helped me on Win XP so it might do the trick here haha

Thanks

I use K-lite since XP on Seven, 8.1 and 10 . But the new app Tv & Movies shows all FullHD/DTS movies without any iussue

 

[anon(9603734)]

So here's the thing. I have an issue since forever. Device: SP4, i5, 8GB, 256GB.

I turn on my Surface, try to play any video, offline or online in any browser, and it just keeps on loading, but never plays. Flash is enabled, I'm not on insider, but have the last AU, everything updated, drivers too. The only thing I can try is restart my PC, and hopefully everything works then, if not, I just keep on restarting until it does. It will then work just fine until the next restart.

Anyone else having this issues or has a possible solution for me as this is becoming more and more frustrating... Something other than reset please.

Thank you

It sounds like it could be the same issue a small number of us had recently with our SP4's (and also some Surface Book users), caused by the Anniversary Update. When you turn the device on following a full shut down, then videos don't play (you might find sound does not work too, nor the microphone). However, after restarting the device everything functions as it should. A workaround I found on a different site, and has resolved the issue for us, is to turn off fast start up (see screenshot). Hope this workaround helps you until Microsoft issues a fix :smile:

 

[Axeelant]

A workaround I found on a different site, and has resolved the issue for us, is to turn off fast start up (see screenshot). Hope this workaround helps you until Microsoft issues a fix :smile:

View attachment 130620

Thanks a lot for your suggestion. I have turned "Fast shutdown" OFF and will take a few days, maybe weeks to fully test and see if the problem occurs again Hope this will fix it tho...

Will report back in case someone else has the same issue

 

[lmoritz]

Thanks. That explains and fixes it!

 

[ttsoldier]

Strange. I've never had this problem on my SP4

 

[Axeelant]

Thanks. That explains and fixes it!

U also had this? I was searching online and didn't find anything usefull... So it must be rare. For me it is also working ATM, but will report back

Take care