Why aren't my text (SMS) message alert sounds and banner notifications working on my Lumia 930?

[Windows Central Question]

I've set the Messaging alerts in 'notifications+actions' so that everything is turned on. However, I don't get any audio or vibrate alert when a text message arrives.

I've got the same settings for Whatsapp, and it functions as expected.

Does anyone have any ideas?

Thanks in advance.

 

[ven07]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

Is Quiet Hours on by any chance? A soft reset might help

 

[Graham J Lewis]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

I'm the OP (just registered).

Thanks for your help ven07 I've tried a reboot and checked quiet hours. No luck.

It's odd, Whatsapp has exactly the same settings and works fine.

 

[ven07]

Well messaging is a systems app, so if you're desperate enough then a hard reset could be on the cards..

 

[ven07]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

http://forums.windowscentral.com/nokia-lumia-630/300822-lumia-630-viber-no-push-notifications.html

 

[Graham J Lewis]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

Ah, I've sorted it.

In Messaging and then Settings, the 'Receive Texts Using' was set to messaging+. I changed that to Messaging (default) and it's working again (even though I had the same alerts set for messaging+).

Thanks for your help ven07. It prompted me to dig around more.

 

[SamJHannan]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

Ah, I've sorted it.

In Messaging and then Settings, the 'Receive Texts Using' was set to messaging+. I changed that to Messaging (default) and it's working again (even though I had the same alerts set for messaging+).

Thanks for your help ven07. It prompted me to dig around more.

You can receive texts using another app?

 

[Graham J Lewis]

Re: Text (SMS) Message alert sound and banner notifications not working Lumia 930

I'm not sure SamJHannan, pure sms no, I suppose its just the usual text messaging function.

 

[ven07]

Which carrier do you use Lewis?

 

[Muhamad Idaham Umar Ong]

Hi guys,

After going through the net trying to find a way to get my SMS/Messaging notification to work and not finding any workable solution, I've decided to go through my all of windows 10 mobile setting once again to see whether there is a way to solve this issue. And yes problem solved (for me anyway). No factory reset and no installing additional app

I've detailed out all the action i've taken for your reference. This is not a sure fire way to solve the problem and its only work for me and my phone on the 17/1/2016 GMT+8.

My phone spec was:
Phone : Nokia Lumia 1020 (Lumia Cyan)
Os build: 10.0.10586.63

So here is the detail steps i've taken chronologically in solving my SMS/Messaging notification issue

Previous Settings related to the issue of "Messaging"

1. "Notification and actions" under "System"
I'm guessing my case is similar to everyone, the "Messaging" option is not to be found in the "Show notifications from these apps"

2. "Lock screen" under "Personalization"
2.1 My "Choose app to show detailed status" was set to "Whatsapp"
2.2 As always I've also chosen "Messaging" in the "Choose apps to show quick status"

3. "Messaging" under "Privacy"
Chosen option ON for "Let apps read or send messages (text or MMS)".

4. "Background apps" under "Privacy"
4.1 "Messaging + Skype" was disabled

Solving the issue
1. "Background apps" under "Privacy"
Turn ON the option

2. "Lock screen" under "Personalization"
Change "Choose app to show detailed status" from "Whatsapp" to "Messaging"

3. "Messaging" under "System"
Turn ON all option (Yes, I really meant ALL OPTION)

Then I've restart my phone and asked my wife to send me one short message through the SMS/Messaging app and I've heard the sweet sound of SMS/Messaging and what a beautiful site seeing the message on my phone lock screen. And finally the "Messaging" is shown in the "Notification and actions" (after restarting).

Then I reverting back a few setting after solving the issue and the SMS/Messaging notification still works

1. "Lock screen" under "Personalization"
I've changed it back to "Whatsapp"

2. "Messaging" under "System"
Disable all the options under the "SMS/MMS"

Hope this solution will work for you phone as well.

Thank you.

 

[Syed Naveed Asghar]

I had the same problem, sorted it out by your tutorial Thanks buddy, you made me day

 

[RUPINDER KANWAR]

Might be simpler than the complex procedures.

Have you used a pair of headphones recently? That might be the issue. Just plug them in again, listen through them, and plug them out again. The sounds may start playing through internal speakers again. Sometimes the earphone jack leaves the inner receptacle pressed.

 

[QuadraFX]

Re: Might be simpler than the complex procedures.

Have you used a pair of headphones recently? That might be the issue. Just plug them in again, listen through them, and plug them out again. The sounds may start playing through internal speakers again. Sometimes the earphone jack leaves the inner receptacle pressed.

Sometimes it's enough to read the whole thread to know that the problem was solved in totally different way...

But to stay on topic, I had exactly the same problem recently - no notifications on the phone, but my Band was alarming me about incoming messages. I realized then that I have disabled some background applications...
It's a pity that Skype and messaging are under the same background switch.

 

[Bizarro_Prime]

There is a review on the store for the messaging+skype app that says notifications stopped working when the reviewer updated the app.
I had the same problem and I ended up doing a full wipe on my 930. I have the update for messaging+skype waiting but I'm not doing it because everything is working as it should at the moment.

 

[mrsmac717]

Hi guys,

After going through the net trying to find a way to get my SMS/Messaging notification to work and not finding any workable solution, I've decided to go through my all of windows 10 mobile setting once again to see whether there is a way to solve this issue. And yes problem solved (for me anyway). No factory reset and no installing additional app

I've detailed out all the action i've taken for your reference. This is not a sure fire way to solve the problem and its only work for me and my phone on the 17/1/2016 GMT+8.

My phone spec was:
Phone : Nokia Lumia 1020 (Lumia Cyan)
Os build: 10.0.10586.63

So here is the detail steps i've taken chronologically in solving my SMS/Messaging notification issue

Previous Settings related to the issue of "Messaging"

1. "Notification and actions" under "System"
I'm guessing my case is similar to everyone, the "Messaging" option is not to be found in the "Show notifications from these apps"

2. "Lock screen" under "Personalization"
2.1 My "Choose app to show detailed status" was set to "Whatsapp"
2.2 As always I've also chosen "Messaging" in the "Choose apps to show quick status"

3. "Messaging" under "Privacy"
Chosen option ON for "Let apps read or send messages (text or MMS)".

4. "Background apps" under "Privacy"
4.1 "Messaging + Skype" was disabled

Solving the issue
1. "Background apps" under "Privacy"
Turn ON the option

2. "Lock screen" under "Personalization"
Change "Choose app to show detailed status" from "Whatsapp" to "Messaging"

3. "Messaging" under "System"
Turn ON all option (Yes, I really meant ALL OPTION)

Then I've restart my phone and asked my wife to send me one short message through the SMS/Messaging app and I've heard the sweet sound of SMS/Messaging and what a beautiful site seeing the message on my phone lock screen. And finally the "Messaging" is shown in the "Notification and actions" (after restarting).

Then I reverting back a few setting after solving the issue and the SMS/Messaging notification still works

1. "Lock screen" under "Personalization"
I've changed it back to "Whatsapp"

2. "Messaging" under "System"
Disable all the options under the "SMS/MMS"

Hope this solution will work for you phone as well.

Thank you.

Phone: Nokia Lumia Icon (929)
OS Build: 10.0.10586.494

After searching all over and trying all kinds of things, this solution worked for me. Thanks!!

 

[KrishnaRao Vasudevan]

It works fine now. I have switched off this in Background Apps. When I switched it on it worked fine. No resetting the mobile is necessary, sure. Thanks Dear Friend

 

[klnh03]

It works fine now. I have switched off this in Background Apps. When I switched it on it worked fine. No resetting the mobile is necessary, sure. Thanks Dear Friend

 

[klnh03]

My nokia 1020 also suddenly stopped giving me audio notice of text messages. I found that the phone was still in driving mode and my Bluetooth connection to my hands free speaker in car was still on. So I turned those functions off and audio alerts are back on.

 

[e94mli]

Not the exactly the same issue but what I discovered when I couldn't get text notifications was that "Show notifications on the lock screen" needs to be on for the sounds to work. Seems "Show and sound alarms and reminders when phone is locked" only applies to alarms and not other notifications.

 

[Datcoldboi]

Hi guys,

After going through the net trying to find a way to get my SMS/Messaging notification to work and not finding any workable solution, I've decided to go through my all of windows 10 mobile setting once again to see whether there is a way to solve this issue. And yes problem solved (for me anyway). No factory reset and no installing additional app

I've detailed out all the action i've taken for your reference. This is not a sure fire way to solve the problem and its only work for me and my phone on the 17/1/2016 GMT+8.

My phone spec was:
Phone : Nokia Lumia 1020 (Lumia Cyan)
Os build: 10.0.10586.63

So here is the detail steps i've taken chronologically in solving my SMS/Messaging notification issue

Previous Settings related to the issue of "Messaging"

1. "Notification and actions" under "System"
I'm guessing my case is similar to everyone, the "Messaging" option is not to be found in the "Show notifications from these apps"

2. "Lock screen" under "Personalization"
2.1 My "Choose app to show detailed status" was set to "Whatsapp"
2.2 As always I've also chosen "Messaging" in the "Choose apps to show quick status"

3. "Messaging" under "Privacy"
Chosen option ON for "Let apps read or send messages (text or MMS)".

4. "Background apps" under "Privacy"
4.1 "Messaging + Skype" was disabled

Solving the issue
1. "Background apps" under "Privacy"
Turn ON the option

2. "Lock screen" under "Personalization"
Change "Choose app to show detailed status" from "Whatsapp" to "Messaging"

3. "Messaging" under "System"
Turn ON all option (Yes, I really meant ALL OPTION)

Then I've restart my phone and asked my wife to send me one short message through the SMS/Messaging app and I've heard the sweet sound of SMS/Messaging and what a beautiful site seeing the message on my phone lock screen. And finally the "Messaging" is shown in the "Notification and actions" (after restarting).

Then I reverting back a few setting after solving the issue and the SMS/Messaging notification still works

1. "Lock screen" under "Personalization"
I've changed it back to "Whatsapp"

2. "Messaging" under "System"
Disable all the options under the "SMS/MMS"

Hope this solution will work for you phone as well.

Thank you.

NONE OF THE ABOVE mentioned steps worked for me. This Is how I managed to solve this issue for myself.

1. Go to "Settings"
2. Go to "Notifications & Actions"
3. Go to the part where you can turn notifications off/on
4. Make sure "Messaging" is turned ON
5. Then press on messaging
6. It will bring up another settings menu for Messaging
7. Here you can see all notification settings for the selected app as well as view or setup the ringtone for the app.
8. Find the setting that says "Keep Notifications Private On The Lock Screen"
9. TURN IT OFF!!

That's it. It fixed my problem. Sent sms from another phone & message is received playing the ringtone just as before. Shows up on lock screen & in notifications center just like before.

Thanks! & good luck. Hope this tip is able to help anyone that is still facing this issue.