Why didn't I get Cortana in the latest update?

Vin-dowz

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I updated my Lumia 720 two days ago. OS version is now 8.10.14219.341, and since I live in Italy that should add Cortana; but I can't seem to find her in my app menu, settings menu, pressing search key, holding search key. On the other hand, data toggle is there. Can anyone explain why and/or what to do?
Edit: Setting pic attached. If you need some part of the pic to be translated into english, please feel free to ask
 

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msirapian

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First: EDIT your post and REMOVE your IMEI/MAC, etc. Crop the image at the lin "480x800" we don't need the other informations.

Then, check that:
a) GPS is activated
b) That your region and language is set to Italy/Italian
c) That you have "Italian voice" downloaded. This point is important: even if you think you have it, go and check it.
d) in settings, apps, check that Cortana is activated
e) in conversation settings, check that voice is set to italian
f) restart

If this doesn't work, a hard reset may fix it (but backup your data first!!)
 

Vin-dowz

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a) to f): Done. Still can't find Cortana. Getting ready to hard reset my phone.
PS. Does d) mean I should see 'Cortana' listed under app settings? Because I don't...
 

msirapian

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yes for the d) Cortana should appear in the apps settings

Go in settings and updates, check that all updates have been installed.

In the voice settings, choose female and Italian and see if it requires to download something or not.
 

neo158

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You need to make sure that Language, Speech, Region and Keyboard is set to Italian, not sure why the keyboard makes a difference but it does, and that Italian is the default language.
 

Vin-dowz

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I checked for updates and switched my kebord from both eng-uk and italian to italian only, but it still didn't work. I did an hard reset and now I finally got Cortana. Thank you for your help guys, I got it somehow, altought I will never get to know what was wrong.
 

neo158

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I checked for updates and switched my kebord from both eng-uk and italian to italian only, but it still didn't work. I did an hard reset and now I finally got Cortana. Thank you for your help guys, I got it somehow, altought I will never get to know what was wrong.

Could be like the Data Sense bug in GDR3 where you needed to factory reset the phone after updating.
 

msirapian

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Some had to hard reset their device to get Cortana in US English (before she landed in Europe) so I guess this kind of issue happens. Glad you finally have Cortana ;)
 

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