Why do WhatsApp Chats show phone numbers instead of names?

[struppi]

I have WhatsApp client version 2.16.64 installed on my Lumia 535 double SIM with Windows Phone 10, version 1511. For some days now, under "Chats", the full phone numbers are shown instead of corresponding names. That makes it difficult to attribute chats to the right person. Additionally, I can't start a new chat since only four contacts (out of several dozen contacts) are listed in "Favourites".

I have heard of other persons having this issue, but so far, I did not find a solution, WhatsApp support seems to be working with computerized answers that don't make much sense...

 

[Chintan Gohel]

I have WhatsApp client version 2.16.64 installed on my Lumia 535 double SIM with Windows Phone 10, version 1511. For some days now, under "Chats", the full phone numbers are shown instead of corresponding names. That makes it difficult to attribute chats to the right person. Additionally, I can't start a new chat since only four contacts (out of several dozen contacts) are listed in "Favourites".

I have heard of other persons having this issue, but so far, I did not find a solution, WhatsApp support seems to be working with computerized answers that don't make much sense...

I thought I answered this post?

Check that whatsapp is updated
In contacts section, select refresh
In general settings check that whatsapp is allowed to access contacts
Remove whatsapp and install it afresh if the above are all okay

 

[SynthDude]

Originally posted by struppi
I have WhatsApp client version 2.16.64 installed on my Lumia 535 double SIM with Windows Phone 10, version 1511. For some days now, under "Chats", the full phone numbers are shown instead of corresponding names. That makes it difficult to attribute chats to the right person. Additionally, I can't start a new chat since only four contacts (out of several dozen contacts) are listed in "Favourites".

I have heard of other persons having this issue, but so far, I did not find a solution, WhatsApp support seems to be working with computerized answers that don't make much sense...

It works normaly for me, I have same phone as u do x.x

 

[Nostromov]

WhatsApp

Just curious, had they made WhatsApp not free after one (1) year?.. Why would anyone continue using it, when there are free alternatives (such as Viber) readily available... New versions of the software can transfer files, has a nice desktop-app and so on.

 

[Chintan Gohel]

Just curious, had they made WhatsApp not free after one (1) year?.. Why would anyone continue using it, when there are free alternatives (such as Viber) readily available... New versions of the software can transfer files, has a nice desktop-app and so on.

whatsapp is free, ever since it was bought by Facebook