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Why is my "User" folder in "Windows.old" empty?

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Windows Central Question

I had a problem with my laptop, everytime I boot it said an operating system could not be found, disconnect any hard drives and I couldn't troubleshoot or repair any problems, it just kept looping.

So I did a reinstall of Windows 10 and chose to keep the files from the old system.

The installation was successful, and when I clicked on my Windows.old folder, the "User" folder was empty while the rest had 11 GB of data.

Any solutions or my pics, documents etc are gone?


New member
Jan 13, 2016
I didn't format the drive either, not sure if the reinstallation did that automatically but when I selected the partition, I selected the primary partition and just clocked Next. Could they be in any other folders apart from Users?


New member
Sep 23, 2014
I don't know of any other place to look. How big is the Users folder? I hope you have a backup.