Why isn't my WP app for Desktop syncing some iTunes playlists?

[raindog308]

The Dreaded 80004005 on Sync

I have a Lumia 635 which I bought as an iPod replacement. It has a 128GB SD card.

On my Win 8 PC, I'm using the Windows Phone app for Desktop and syncing some iTunes playlists.

For a couple of my video playlists, I get "We couldn't copy <X> to the phone. Something happened that we didn't expect. But if you call support, you can tell them you saw this error code: 80004005".

Some searching shows that people say this is due sometimes to trailing spaces in filenames (not the case here) or DRM (not the case here). If I drag the videos to the phone in explorer, they work, so it's not the videos - it's something in the sync.

Phone reset/PC reboot didn't fix.

Any hope to fix this? Seems like this issue (based on my searches) has been around for a long time. I wish I could get more info like why it's giving the error other than the meaningless string of numbers.

Thanks!

 

[hotphil]

Re: The Dreaded 80004005 on Sync

80004005 is, I think, often an "access denied" error. Could be for a number of reasons. You could try (re)formatting the card.
Then try transferring a playlist with only 1 song in it to both the internal and SD memory and see if you can identify where the issue is.
Or try using Windows Media Player to do the transfer.

 

[raindog308]

It transfers some playlists OK, but not others.

I just wish it would say why it failed. Is there a log somewhere I can download/look at?

Windows Media Player, unfortunately, cannot read iTunes playlists and I'd rather not recreate the hundreds of playlists I have

 

[raindog308]

Sad - no answer in Microsoft forums and no one here knows the answer either.

I guess Windows Phone is not quite ready for prime time.