Working on updates 0 - Stuck. What do I do?

Denzel Yu

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Dec 12, 2013
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Working on updates 0% - Stuck

i have left my laptop overnight for the windows update and when i woke up in the morning it was working on updates with 0%. At the time of writing this, 2 hours have already passed since i woke up and it's still stuck at 0%. any solutions for this? i have been encountering this problem for quite some time now and unable to update to newer preview build. stuck at build 112XX or something if i'm not mistaken

UPDATE: i tried using the ISO file to update to build 14372 twice now and it failed after telling me to select keyboard layout.
error said:

0xc1900101 - 0x20017
The installation failed in the SAFE_OS phase with an error during BOOT operation
 
Last edited:

Chintan Gohel

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May 23, 2014
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Re: Working on updates 0% - Stuck

i have left my laptop overnight for the windows update and when i woke up in the morning it was working on updates with 0%. At the time of writing this, 2 hours have already passed since i woke up and it's still stuck at 0%. any solutions for this? i have been encountering this problem for quite some time now and unable to update to newer preview build. stuck at build 112XX or something if i'm not mistaken

you're trying out the insider builds? Or you're not using insider program?
 

the whole taco

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Jan 15, 2015
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I'm not using the insider program and had this problem.
not just at 0%, but 53%, 83% 86% - for several hours each time.
in the end I resorted to restarts and after 3 or more attempts, and many hours, all the updates loaded and installed.
 

Denzel Yu

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Dec 12, 2013
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i tried using the ISO file to update to build 14372 twice now and it failed after telling me to select keyboard layout.
error said:

0xc1900101 - 0x20017
The installation failed in the SAFE_OS phase with an error during BOOT operation
 

Denzel Yu

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Dec 12, 2013
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tried updating to build 14366 via ISO file and got stuck
error said:

0xc1900101 - 0x20004
The installation failed in the SAFE_OS ohase with an error during INSTALL_RECOVERY_ENVIRONMENT operation
 

Denzel Yu

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hi, thanks for the link but i want to clarify that my problem is not that i can't finish downloading the update but actually applying the update to my device.

is there a way to revert to non-insider windows 10 build while keeping all my personal files intact?
 

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