Your Lumia is freezing / restarting? Enter your details [Will be submitted to Nokia]

[DaytonaGTS]

Country bought from: USA
Unlocked? No
Color: Red
Charging Method: 80% wireless untill a week ago when phone started getting really hot, now 100% Wall/USB charger
Portico updated? Yes
Carrier: AT&T
Heavy usage? No
Occasional overheating? Yes, when playing games (all games now deleated), wireless charging
Skype user? Ne
Gmail user? Yes, up untill a month ago... No Gmail now
Nokia Maps / Drive user? No
Inconsistencies in battery life? Yes, was getting down to 8 hrs life with almost no use, after phone started getting hot on wireless charger Started using exclusively wall/usb to charge and am now going 2 1/2 days or more with average to moderate use.

 

[SteveLev53]

Country bought from: USA
Unlocked? NO
Color: Black
Charging Method: Nokia charging pad (airplane mode on)
Portico updated? YES
Carrier: AT&T
Heavy usage? NO
Occasional overheating? NO
Skype user? NO
Gmail user? Yes
Nokia Maps / Drive user? NO
Inconsistencies in battery life? NO

 

[Sumit8]

Country bought from: GER
Unlocked? Yes
Color: Yellow
Charging Method: Wired
Portico updated? No
Carrier: o2 Germany
Heavy usage? Yes
Occasional overheating? Yes
Skype user? No, i refused to install it after i had to hard reset my phone because of the sync bugs.
Gmail user? No
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No, but i'm not sure.

 

[jwvjwv]

?Country bought from: USA
?Unlocked: No
?Color: Cyan
?Charging Method: Wireless
?Portico updated: Yes
?Carrier: AT&T
?Heavy usage: Not very heavy. I make maybe one or two calls a day, text some, and play Words With Friends.
?Occasional overheating: Rarely I notice that it is warmer than usual.
?Skype user: No, but I have the app, and if I go to settings>applications>advanced, Skype is listed as an app that can run in the background and that I can't block from running in the background.
?Gmail user: Yes
?Nokia Maps / Drive user: Only occasionally (Again, Nokia Drive is one of those apps that is listed as being able to run in the background and that I can't block from doing so.)
?Inconsistencies in battery life: It seems consistent to me.

Another note: It seems to freeze when it's been on the wireless charging pad for a while, after it has reached a full charge.

 

[JohnnyCanuck]

Country bought from: Canada
Unlocked? No
Color: Black
Charging Method: USB
Portico updated? Yes
Carrier: Rogers
Heavy usage? Moderate
Occasional overheating? No
Skype user? No
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? Sometimes

 

[astroboy100]

Country bought from: Rogers Canada
Unlocked: Yes
Color: Black
Charging Method: Wired
Portico updated: Yes
Carrier: SpeakOut
Heavy usage: No
Occasional overheating: No
Skype user: No
Gmail user: Yes
Nokia Maps / Drive user: No
Inconsistencies in battery life: No

 

[tmcilnay]

Seems to freeze at least once a day now :-(

?Country bought from: USA
?Unlocked? No
?Color: Yellow
?Charging Method: about 50/50 wired and wireless
?Portico updated? Yes
?Carrier: AT&T
?Heavy usage? Not really (seems to freeze after extended period of non-use actually)
?Occasional overheating? had gotten a little warm
?Skype user? No
?Gmail user? Yes
?Nokia Maps / Drive user? Once then uninstalled app per user suggestion as cause of freezing
?Inconsistencies in battery life? Yes

 

[RTGOD]

Country bought from: USA
Unlocked? NO
Color: Cyan
Charging Method: Usually wireless
Portico updated? Yes
Carrier: AT&T
Heavy usage? Yes
Occasional overheating? Yes
Skype user? Yes (When it works)
Gmail user? No
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? Poor battery life in general

 

[Steven Case]

?Country bought from: USA
?Unlocked? NO
?Color:Black
?Charging Method:50/50 wireless wired
?Portico updated?yes
?Carrier:at&t
?Heavy usage?yes
?Occasional overheating?no
?Skype user?yes
?Gmail user?no
?Nokia Maps / Drive user?no
?Inconsistencies in battery life?no

 

[C s G]

Freezes almost everyday. Just got a new replacement from Nokia (due to other issues), 2 days in so far so good. Funny thing is after taking my SIM out but keeping the old unit turned on (with WiFi), no freezes yet for these 2 days.

This is for my old unit:

Country bought from: Canada (bought from T-Booth)
Unlocked? No
Color: Black
Charging Method: Wired, freezes occured equally often while charging and while not
Portico updated? Yes, NEVER had restart/freeze issue prior to Portico update
Carrier: Rogers
Heavy usage? Moderate
Occasional overheating? Yes, only when heavy browsing/video streaming
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Rarely
Inconsistencies in battery life? No

 

[dqgeek]

• Country bought from:US
• Unlocked?No
• Color:Yellow 920
• Charging Method:Wireless and USB equally
• Portico updated?Yes
• Carrier:AT&T
• Heavy usage?Yes
• Occasional overheating?Mainly when playing games
• Skype user?No
• Gmail user?Yes
• Nokia Maps / Drive user?Occassionally
• Inconsistencies in battery life?No

 

[irvin792]

[*]Country bought from:US
[*]Unlocked?No
[*]Color:White 920
[*]Charging Method:Wireless mostly and USB
[*]Portico updated?Yes
[*]Carrier:AT&T
[*]Heavy usage?Yes
[*]Occasional overheating?Mainly when playing games
[*]Skype user?No
[*]Gmail user?Yes
[*]Nokia Maps / Drive user?Occassionally
[*]Inconsistencies in battery life?No

 

[anon(5327037)]

[*]Country bought from:US
[*]Unlocked?No
[*]Color:820
[*]Charging Method:Wireless mostly and USB
[*]Portico updated?Yes
[*]Carrier:AT&T
[*]Heavy usage?Yes
[*]Occasional overheating?No
[*]Skype user?Yes
[*]Gmail user?Yes
[*]Nokia Maps / Drive user?Occasionally
[*]Inconsistencies in battery life?No

 

[Mohammed Feizal Samat]

Country bought from: Malaysia
Unlocked?: Yes
Color: Black
Charging Method: Usually wired using the provided adapter, with occasional USB charging via laptop.
Portico updated? No
Carrier: Maxis
Heavy usage? No
Occasional overheating? Yes, only when playing games/heavy browsing
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes, occasionally
Inconsistencies in battery life? No
Note: I've also experience the screen displaying static once.

 

[Alex Rodriguez]

• Country bought from: USA
• Unlocked? NO
• Color:Black
• Charging Method: 50/50 Sometimes wireless , sometimes wired
• Portico updated? YES
• Carrier:NET10
• Heavy usage? NO
• Occasional overheating? NO
• Skype user? NO
• Gmail user? Is configured through outlook
• Nokia Maps / Drive user? NO
• Inconsistencies in battery life? NO

Phone turns off by itself when have long periods without being use (have to soft reset to turn back on)

 

[Iskassasya]

Country bought from: United Kingdom
Unlocked? Yes
Color: Black
Charging Method: Usually wireless - overnight and USB at work
Portico updated? No
Carrier: EE (Orange)
Heavy usage? Yes VERY heavy
Occasional overheating? Not really, it only gets warm when wireless charging or playing games
Skype user? Yes
Gmail user? No (I use Outlook)
Nokia Maps / Drive user? Yes, maps more than drive, however can use drive for 3 hours at a time
Inconsistencies in battery life? Yes, I;ve had anything from 6 hours to 24

 

[WPenvy]

Country bought from: USA
Unlocked? No
Color: Red
Charging Method: Wall charger overnight. Wireless for an hour while at work. Freezes have happened charging and while not charging.
Portico updated? Yes. Freezes before and after (no change)
Carrier: AT&T
Heavy usage? Yes
Occasional overheating? Never
Skype user? Yes, version 2.0.0.473
Gmail user? Yes, email only. I deleted all my contacts, calendar, etc from Google.
Nokia Maps / Drive user? Yes. I don't allow them in the background and turn off Drive's location services when not using it.
Inconsistencies in battery life? Awesome, consistent life.

 

[anon(5332690)]

Country bought from: Germany (Vodafone Shop)
Unlocked? No
Color: Black
Charging Method: Wired when it's down to low, charging always to the max 100%
Portico updated? No
Carrier: Vodafone Germany
Heavy usage? Normal
Occasional overheating? Normal behaviour
Skype user? Installed but not really using it (but it is online all the time)
Gmail user? Yes
Nokia Maps / Drive user? Maps: Occasionally, Drive: No
Inconsistencies in battery life? No

 

[U_SAF]

I am the lucky one..I got White Lumia 920.. and I was having the Freezing/Restarting issue..very very annoying..I use it for the whole 24 hours and was sure that this is a fault... I went back to Nokia Store to replace it with another one..and Thank God... now there is no issue.

I had previous experience with N9's fault which I didn't care.. but this time I thought of testing every app and will run my mobile in every possible conditions to see if it behave badly... that's how I found my Lumia920 faulty and replaced it.

 

[cuzincurly]

Country bought from: Hong Kong (gift)
Unlocked: yes
Color: black
Charging Method: computer USB
Portico updated: no
Carrier: doesn't really matter
Heavy usage: Nope
Occasional overheating: When charging
Skype user: Occasionally
Gmail user: Yes (for spam/ useless stuff ) )
Nokia Maps / Drive user: Yes
Inconsistencies in battery life: Nope, it just drains fast


first time it froze a while ago while I was trying to connect to wifi, good thing there's a cellphone shop nearby who helped me restart my phone