Your Lumia is freezing / restarting? Enter your details [Will be submitted to Nokia]

[philharmonik]

• Country bought from: USA
• Unlocked? NO
• Color: Black
• Charging Method: sometimes wireless charging pad, car charger, but mostly the ac charger
• Portico updated? YES
• Carrier: ATT
• Heavy usage? NO
• Occasional overheating? no
• Skype user? no
• Gmail user? no
• Nokia Maps / Drive user? no
• Inconsistencies in battery life? no

 

[phirefly]

Country bought from:U.S. AT&T Store on launch day
Unlocked?No
Color: Red
Charging Method: Wired by day, Wireless at night
Portico updated? Yes
Carrier:AT&T
Heavy usage? Yes
Occasional overheating? Gets warm with games but I would not call it overheating
Skype user? Uninstalled
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No
Bluetooth off, NFC on, WiFi On

 

[devize]

• Country bought from: Australia
• Unlocked? Yes
• Color: White
• Charging Method: USB, then moved to wireless
• Portico updated? Yes, through Nokia Care. Same issues with/without update.
• Carrier: Optus
• Heavy usage? Moderate
• Occasional overheating? Yes.
• Skype user? Very rarely. It is installed though.
• Gmail user? Yes
• Nokia Maps / Drive user? Occasionally
• Inconsistencies in battery life? Yes, sometimes. Seems to be improving though.

 

[hontydas]

Country bought from: UAE
Unlocked: Yes
Color: Black
Charging Method: USB
Portico updated? No
Carrier: Vodafone
Heavy usage? Yes
Occasional overheating? Yes, most of the times
Skype user? Yes
Gmail user? No
Nokia Maps / Drive user? Yes, about once per day.
Inconsistencies in battery life? No

 

[Kim Nielsen]

Country bought from: Denmark
Unlocked? No
Color: Black
Charging Method: USB
Portico updated? No
Carrier: Telia
Heavy usage? No
Occasional overheating? Yes
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

 

[okitu]

Country bought from: Germany
Unlocked? Yes
Color: Black
Charging Method: Wired
Portico updated? No
Carrier: o2
Heavy usage? Yes
Occasional overheating? No
Skype user? Yes
Gmail user? No
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

 

[ipeefreeli]

Country bought from: Canada
Unlocked?: Yes
Color: Black
Charging Method: Wired
Portico updated?: Yes
Carrier: Wind (Unlocked from Rogers)
Heavy usage?: No
Occasional overheating?: Yes
Skype user?: No
Gmail user?: Yes
Nokia Maps / Drive user?: No
Inconsistencies in battery life?: No

 

[920Gold]

?Country bought from: USA
?Unlocked? NO
?Color: BLACK
?Charging Method: Primarily Wireless
?Portico updated? Yes, never had a restart problem until I installed Portico
?Carrier: ATT
?Heavy usage? NO
?Occasional overheating? Yes, while wireless charging and during game play occasionally
?Skype user? NO, do not have Skype installed
?Gmail user? YES, I have 1 gmail account, but I have a total of 5 email accounts syncing on my 920
?Nokia Maps / Drive user? NO
?Inconsistencies in battery life? YES, somedays it will last all day, others it is dead before lunch and my usage is the same each day.

 

[guyver204]

Country bought from: Canada.
Unlocked: Yes.
Color: Black.
Charging Method: USB only.
Portico updated: YES.
Carrier: T-Mobile.
Heavy usage: Moderate.
Occasional overheating: No.
Skype user: Yes.
Gmail user: Yes.
Nokia Maps / Drive user: Yes.
Inconsistencies in battery life: No.

 

[baojq]

Country bought from: Hongkong
Unlocked: Yes
Color: Black
Charging Method: USB
Portico updated: Yes
Carrier: China Unicom
Heavy usage: no
Occasional overheating: No
Skype user: No
Gmail user: No
Nokia Maps / Drive user: I use Nokia Drive 3 or 4 times a week
Inconsistencies in battery life: No

 

[chengsoot]

Country bought from: Malaysia
Unlocked:No
Color:White
Charging Method:USB
Portico updated: Yes
Carrier: U Mobile
Heavy usage: Moderate
Occasional overheating: Yes, when using surfing internet and download
Skype user: No, but i have Skype apps in my lumia 920 and i never using it, and i have delete it yesterday
Gmail user: No
Nokia Maps / Drive user: No
Inconsistencies in battery life: Sometime

p/s: My lumia 920 normally will freezing once times per day

 

[jbeal82]

Country bought from: US
Unlocked? No
Color: White
Charging Method: Wireless, Car, Standard
Portico updated? Yes
Carrier: At&t
Heavy usage? Yes
Occasional overheating? No
Skype user? Installed but not Used
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? Yes
​
I have had my phone go to the Nokia screen and just sit there until a soft reset. Also, phone has reset itself randomly.

 

[Ruined]

*THIS IS FOR A NOKIA 822*

Country bought from: USA
Unlocked? No
Color: White
Charging Method: Usually wireless
Portico updated? No
Carrier: Verizon
Heavy usage? No
Occasional overheating? No
Skype user? Yes
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? No
FREEZES WHEN XBOX MUSIC ACCESSES LARGE AMOUNTS OF MUSIC FILES ON SD CARD

 

[Plystre]

Country bought from: Norway
Unlocked? No
Color: Black
Charging Method: Wireless
Portico updated? No
Carrier: Telenor
Heavy usage? No
Occasional overheating? No
Skype user? No, but installed
Gmail user? Yes
Nokia Maps / Drive user? No, but installed
Inconsistencies in battery life? No

 

[Shoulders]

Country bought from: UK
Unlocked: Think so (only 1 micro SIM)
Colour: Red
Charging Method: Mixed (mostly wireless)
Portico Updated: No
Carrier: Orange UK (EE)
Heavy Usage: No
Occasional Overheating: No
Skype User: Was but situation improved when removed
Gmail User: Yes
Nokia Maps/Drive User: very occasionally
Inconsistency in Battery life : No

 

[doemus89]

Country bought from: Indonesia
Unlocked: Yes
Colour: Black
Charging Method: Mixed - From power plug or laptop
Portico Updated: No
Carrier: Telkomsel
Heavy Usage: No
Occasional Overheating: Yes
Skype User: Yes, but removed it in order to solve freezing, but didn't help.
Gmail User: No
Nokia Maps/Drive User: Very rarely
Inconsistency in Battery life : No

Phone freezing every 5-10 minutes (happens mostly 2-3 seconds after I unlock screen), sometimes it freezes for 1-2 seconds then work normally, sometimes it freezes for 1-2 seconds, work normally for 2 seconds, then freeze completely, but most of the times it freezes completely. (Never had restarting issue)

EDIT: Exchanged my phone at the shop where I bought it, and the new one works perfectly. Been 2 days with no freezes.

 

[joergi69]

Country bought from: Germany
Unlocked? Yes
Color: White
Charging Method: Standart
Portico updated? No
Carrier: T-mobile Germany
Heavy usage? Sometimes
Occasional overheating? Yes
Skype user? No, but installed
Gmail user? Yes
Nokia Maps / Drive user? No, but installed
Inconsistencies in battery life? No

I had 2 bricked white Lumia 920 after Factory Reset :-(
The last Lumia 920 is to repair at the service.

ps: as a replacement i got a HTC 8x limelight yellow which died within 2 days unexpectedly

 

[tidewater]

Country bought from: Uk
Unlocked? Yes
Color: Black
Charging Method: Wired
Portico updated? Not sure
Carrier: EE / Orange
Heavy usage? No
Occasional overheating? No
Skype user? Yes but uninstalled on advice from Forum re background applications conflicts.
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? No

 

[BPuk]

Country bought from: UK
Unlocked: No
Colour: White
Charging Method: Mains
Portico Updated: No
Carrier: EE
Heavy Usage: Yes, at certain times of the day else moderate usage.
Occasional Overheating: Yes for sure! Gets too hot to use.
Skype User: Set up but not used as yet.
Gmail User: No
Nokia Maps/Drive User: Occasionally.
Inconsistency in Battery life : Yes

 

[DTSDude]

Country bought from: US
Unlocked? No
Color: Black
Charging Method: Wireless, Standard
Portico updated? Yes (Came pre-installed)
Carrier: At&t
Heavy usage? Yes
Occasional overheating? Can get hot but only when under load.
Skype user? No
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? Uknown

Freeze & reboot between 2-5 times a day with no real pattern. Have done a reset (interestingly enough mine came with Portico and did not need to update to it after reset). Will work on getting a replacement tomorrow.

Edit: Replaced the phone. My new 920 runs like a dream. I was getting 5-10 freeze/reboots a day before I got rid of the old one. Not a single problem since. IMO it's either bad hardware or bad firmware load, most likely the former. If you are still in your 30 day window (or whatever your carrier allows) replace it ASAP.