Your Lumia is freezing / restarting? Enter your details [Will be submitted to Nokia]

[datisdesign]

Country bought from: UAE
Unlocked? Yes
Color: Black
Charging Method: Wire
Portico updated? No
Heavy usage? No
Occasional overheating? Yes
Skype user? No
Gmail user? No
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? Yes

When the phone is hot, the camera app wont work and only shows the black screen with disabled camera buttons, the only way is to turn off and on the phone and let it cool down the camera will work again !

 

[Georg Siebenbuerger]

Country bought from: GER/DE
Unlocked? No
Color: Black
Charging Method: Wire
Portico updated? Yes
Heavy usage? No
Occasional overheating? No, gets warm but not really hot
Skype user? No
Gmail user? No
Nokia Maps / Drive user? No, tried it but don't use it at the moment
Inconsistencies in battery life? Yes

Tried to deactivate Facebook sync + deactivated Sleeping screen (setting never), still get the freezes overnight when in standby, no problem while using or while charging. It only freezes if it is not used, whether the alarm clock is set or not

 

[dazr87]

Country bough from: Australia
Unlocked: Yes - Factory
Color: Yellow
Charging method: wired and wireless pillow
Portico update: Yes
Heavy usage: Occasionally
Occasional overheating: Yes
Skype user: No
Gmail user: No
Nokia maps / drive user: installed but don't use it
Inconsistencies in battery life: Yes

this is my 3rd handset from Nokia now and all with same issues, I'm so fed up. I hard reset and reinstall at least once or twice a week since I first got my original 920 2 months ago

 

[dazr87]

Country bought from: UK
Unlocked? No
Color: Black
Charging Method: Usually wireless
Portico updated? No
Carrier: EE
Heavy usage? No
Occasional overheating? Yes, but only when under load
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? Yes, occasionally (a few times a month)
Inconsistencies in battery life? No

Freezes once every 2 days on average, always when left alone, never in use. I just leave it and when I come back to it to see if there are any messages or e-mails, it's frozen and requires a "Vol. down and power" reset.

That's exactly what happens to me, with all 3 handsets I've had, so annoying!

 

[hulkkii]

Freezes once every 2 days on average, always when left alone, never in use.
Black screen, requires a "Vol. down and power" reset.

Same behavior here. Freezes something like every 2 days when not in use (in sleep) and requires vol. down + power reset. Never rebooted.

Country bought from: FIN
Unlocked? Yes
Color: White
Charging Method: Wire
Portico updated? Yes (was already installed)
Carrier: DNA
Heavy usage? Semi
Occasional overheating? No
Skype user? Not used yet
Gmail user? Yes
Nokia Maps / Drive user? Installed, have not used yet (background task disabled)
Inconsistencies in battery life? No

 

[devil.insulted]

Country bought from: USA
Unlocked? No
Color: Black
Charging Method: Regular Charger
Portico updated? Yes
Carrier: AT&T
Heavy usage? No
Occasional overheating? Occasionally when using Camera / Playing Games.
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? No

My phone has so far become unresponsive 3 times in total and the only way to recover it was using the power button and volume keys, dont know exactly which combination worked.

 

[zsamiatt]

•Country bought from: Italy -> useing in Hungary
•Unlocked? yes
•Color: White
•Charging Method: wirelles and wire some times
•Portico updated? yes
•Carrier: TIM
•Heavy usage? moderate
•Occasional overheating? no
•Skype user? yes
•Gmail user? no
•Nokia Maps / Drive user? no
•Inconsistencies in battery life? no

Before updating the phone once a week frost. Since then, three times a day.

 

[Bommi]

Country bought from: Finland
Unlocked? Yes
Color: Yellow
Charging Method: Wire
Portico updated? No
Carrier: DNA
Heavy usage? Sometimes
Occasional overheating? Yes, when playing games, during phone calls, navigation. If the phone is being charged it gets even hotter.
Skype user? Yes
Gmail user? Yes
Nokia Maps / Drive user? Yes, about once per day.
Inconsistencies in battery life? Yes

 

[CloudStrife_RM]

Country bough from: Italy
Unlocked: Yes - Factory
Color: Black
Charging method: wired
Portico update: Yes
Heavy usage: Occasionally
Occasional overheating: No
Skype user: Yes
Gmail user: No
Nokia maps / drive user: installed but don't use it
Inconsistencies in battery life: Yes

Hello,

I've got a Lumia 920 from about 2 weeks. I suddenly experienced the well-known freezing issue.
Unfortunately I came reading all this stuff after buying the phone.
So I began trying more and more, and finally I think I got an idea of what is causing the malfunction. At least on my handset.
However I don't know how to submit my results to Nokia or Microsoft, so I hope someone can suggest an address to write to (I mean, an address they will read).

I noticed that the freezes happen ever and only if both 2g/3g network and WiFi are enabled.
Leaving the phone with only WiFi won't make it freeze.
Leaving the phone with only 3g won't make it freeze.
Leaving the phone with 2G/3G and WiFi will make it hang.
I've also tried locking it to 2G and keeping WiFi on: same result, the phone hangs.

Disabling the network data and leaving only WiFi on WON'T make it hang. It stays up for days that way.
As soon as I re-enable both WiFi and network data, it will hang in a few time.

Would someone please give it a try if he has a WiFi at work or home, or whenever the handset can be connected with it for a long time, just to check if it hangs or not.

I suppose it performs some tasks while the screen is locked, causing the crash: maybe trying to switch from WiFi to 3G, or from 3G to 2G and vice versa (for example, when the network service is low).

However it happens also enabling the "always keep Wifi connection" flag.
So also on Portico, of course.

Best regards, hope to find a resolution soon.
Cloud.
....

 

[Mohammed Feizal Samat]

Country bought from: Malaysia
Unlocked?: Yes
Color: Red
Charging Method: Usually wired using the provided adapter.
Portico updated? No
Carrier: Maxis
Heavy usage? No
Occasional overheating? Yes, only when playing games/heavy browsing
Skype user? Yes
Gmail user? Yes, Yahoo! Mail too
Nokia Maps / Drive user? No
Inconsistencies in battery life? No
Note: This is my wife's Lumia which i bought at the same date/time with mine posted earlier. Started to reboot by itself although less severe than mine

 

[camptime]

Well we are three week into this thread and there has been no mention on what we can expect next. Are we going to be contacted by someone or is this a wasted exercise?

 

[anon(5638698)]

Country bought from: Germany
Unlocked? Yes
Color: wite
Charging Method: cable
Portico updated? no
Carrier: Congstar (Deutsche Telekom)
Heavy usage? no
Occasional overheating? dont' know
Skype user? no
Gmail user? yes
Nokia Maps / Drive user? no
Inconsistencies in battery life? don't know

 

[Marc Robson]

Country bought from: USA
Unlocked? No
Color: Black
Charging Method: Usually USB
Portico updated? I dont know. OS version 8.0.10211.204 was installed when I bought it
Carrier: AT&T
Heavy usage? Yes
Occasional overheating? Yes
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? Yes, occassional
Inconsistencies in battery life? No

 

[WP7_Genius]

Country bought from: US
Unlocked? No
Color: Black
Charging Method: USB Wire/Wireless charger
Portico updated? Is this the most recent update, if so then yes.
Carrier: ATT
Heavy usage? Moderate
Occasional overheating? Yes, with extended use.
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? Yes, and horrible experience constant Lockups and freezing in the app as well as randomly throughout phone
Inconsistencies in battery life? Yes works well some days, dies really fast even just in sleep mode.

 

[katma13]

Country bought from: Uk
Unlocked? No
Color: Black
Charging Method: USB + charging plate
Portico updated? Yes
Carrier: O2
Heavy usage? No
Occasional overheating? No
Skype user? Installed but haven't used yet
Gmail user? Yes
Nokia Maps / Drive user? No
Inconsistencies in battery life? No

On my 2nd lumia 820 in 2 weeks. First one worked fine but had to get replacement as screen broke. I have this phone 1day and so far has turned itself off twice. First time I had to remove the battery and second time I did a restore by pressing volume down + lock key.

 

[camptime]

Hi LumiaDream, Are you coming back to this thread anytime soon? it has been 3 weeks since you posted here.

If you have no intention on following up, may I suggest you get the mods to delete this topic after all we would not want to get our hopes too high that some sort of action may take place.

PART II [PHONES WITH FREEZING / RESTARTING ISSUES]
A similar thread is available for Lumias with no issues, please enter your details there if you have not experiened restarts / freezes with your Lumia.
=> http://forums.windowscentral.com/no...eezing-restarting-[will-submitted-nokia].html

*note to mods: Since I will be reading each single reply and adding data to a file, I thought it was better to post two separate threads to avoid confusion and errors in inserting information and to make counting individual people with/without issues easier. Please do not merge threads to keep my job easier, I only want to help the community after all

I will be collecting the data and then exporting it to (hopefully) huge spreadsheets which will enable Nokia to determine patterns (maybe us as well) and will help every single one of us Lumia 920 owners & potential owners avoid these problems.

Please take a moment and submit your reply.
.

 

[cptkamal]

Country bought from: India
Unlocked? Yes
Color: Red
Charging Method: USB Wire
Portico updated? Yes
Carrier: Tata Docomo
Heavy usage? Moderate
Occasional overheating? Yes, mainly with Maps & Drive
Skype user? No
Gmail user? Yes
Nokia Maps / Drive user? Yes
Inconsistencies in battery life? Yes works well some days, dies really fast even just in sleep mode.
My phone shutdown for the 1st 2 days and my observations was due to the battery saver ON. After turning of the battery saver it is working properly for the last 1 week.

 

[David Mansfield]

Country bought from: England
Unlocked? No
Color: Black
Charging Method: USB Wire
Portico updated? Yes
Carrier: Orange (EE)
Heavy usage? Light/Moderate
Occasional overheating? No, havent used maps for long time yet tho.
Skype user? No
Gmail user? No
Nokia Maps / Drive user? Some viewing of Nokia Maps
Inconsistencies in battery life? No

Bought phone, December 2012. Had random freezes when in standby mode any time of day. Tried Hard reset, bricked phone. Sent back for repair, took 1 month to repair. Got phone back, didn't install or set-up ANYTHING, first 2 nights it freezes when charging on USB overnight and isn't on in the morning. Have now installed all apps and linked my accounts and still freezes overnight only, but every single night.

 

[Richard Manson]

Country bought from: Norway
Unlocked? Yes
Color: White
Charging Method: USB
Portico updated? No
Heavy usage? Yes
Occasional overheating? No, gets warm but not really hot.
Skype user? Installed but not yet used.
Gmail user? No
Nokia Maps / Drive user? Used but not frequently, no problems noted during the periods of use.
Inconsistencies in battery life? No more than my previous phone (HTC HD-2 with WP 7.5), but I believe the inconsistencies are due to low signal levels from the Netcom Norway network causing the phone to switch to higher power transmission in an effort to compensate.

In one month of use the phone has reset about 5 times with loss of time and data settings, and has additionally hung twice, once with blank screen and once on the Nokia splash screen, I think the hangs are related to restarts rather than hangs during operation of the phone.

 

[Kris2]

Country bought from: South Africa
Unlocked? Yes
Color: Black
Charging Method: Wired
Portico updated? Yes
Carrier: Vodacom
Heavy usage? No
Occasional overheating? Feels warmer than it should be
Skype user? No
Gmail user? No
Nokia Maps / Drive user? No
Inconsistencies in battery life? No

This phone is one day old and consistently freezes, hangs and restarts I haven't had a chance to use any of the apps! The device is unusable and all I can use it for is a door stop right now.