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  1. Denzel Yu's Avatar
    i have left my laptop overnight for the windows update and when i woke up in the morning it was working on updates with 0%. At the time of writing this, 2 hours have already passed since i woke up and it's still stuck at 0%. any solutions for this? i have been encountering this problem for quite some time now and unable to update to newer preview build. stuck at build 112XX or something if i'm not mistaken

    UPDATE: i tried using the ISO file to update to build 14372 twice now and it failed after telling me to select keyboard layout.
    error said:

    0xc1900101 - 0x20017
    The installation failed in the SAFE_OS phase with an error during BOOT operation
    Last edited by Denzel Yu; 07-19-2016 at 06:52 AM.
    07-14-2016 08:40 PM
  2. Chintan Gohel's Avatar
    i have left my laptop overnight for the windows update and when i woke up in the morning it was working on updates with 0%. At the time of writing this, 2 hours have already passed since i woke up and it's still stuck at 0%. any solutions for this? i have been encountering this problem for quite some time now and unable to update to newer preview build. stuck at build 112XX or something if i'm not mistaken
    you're trying out the insider builds? Or you're not using insider program?
    07-15-2016 01:15 AM
  3. Denzel Yu's Avatar
    i am using the insider program and have been unable to update to newer builds due to it being stuck always
    07-16-2016 08:46 AM
  4. the whole taco's Avatar
    I'm not using the insider program and had this problem.
    not just at 0%, but 53%, 83% 86% - for several hours each time.
    in the end I resorted to restarts and after 3 or more attempts, and many hours, all the updates loaded and installed.
    Chintan Gohel likes this.
    07-16-2016 10:19 PM
  5. Chintan Gohel's Avatar
    i am using the insider program and have been unable to update to newer builds due to it being stuck always
    try a restart and when the system is operating normally, try the update again or look for the latest ISO available and use that to install
    07-17-2016 08:21 AM
  6. Denzel Yu's Avatar
    i tried using the ISO file to update to build 14372 twice now and it failed after telling me to select keyboard layout.
    error said:

    0xc1900101 - 0x20017
    The installation failed in the SAFE_OS phase with an error during BOOT operation
    07-19-2016 06:51 AM
  7. Denzel Yu's Avatar
    tried updating to build 14366 via ISO file and got stuck
    error said:

    0xc1900101 - 0x20004
    The installation failed in the SAFE_OS ohase with an error during INSTALL_RECOVERY_ENVIRONMENT operation
    07-19-2016 09:04 PM
  8. AnakoAlbert's Avatar
    @Denzel Yu,

    First I want to try to find the older post I answered for other peoples on windowscenteral. But I cannot find it. I am so sorry. I know there are some similar questions about windows 10 download stuck, so I think you can try to use the search function to find the similar post, it will gives a fast solution.

    Second, did you checked the disk space? I think you can view this article, https://www.driverdr.com/news/window...k-downloading/ there are some people on windowscenteral through this article solved their windows 10 update stuck problem.
    Chintan Gohel likes this.
    07-20-2016 01:44 AM
  9. Denzel Yu's Avatar
    hi, thanks for the link but i want to clarify that my problem is not that i can't finish downloading the update but actually applying the update to my device.

    is there a way to revert to non-insider windows 10 build while keeping all my personal files intact?
    07-20-2016 06:04 AM
  10. AnakoAlbert's Avatar
    Hi Denzel Yu,

    I am so sorry because I had something to do last days. And for your question, I want to say yes. When you use the ISO file to install Windows 10, you can try to choose "Keep personal files, apps, and Windows settings" option. You can see the image from below.

    123.jpg

    So do not worry about this problem.
    Chintan Gohel likes this.
    07-25-2016 02:47 AM

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