Printer keeps going offline on 2 Surface 4's
I have 2 Surface 4's where Windows keeps reporting the printers are gone offline. I can browse to the printers webpage and the hp app says it's online but windows says it is offline in devices and printers settings. It usually happens after it has gone to sleep, I believe.
I have uninstalled and reinstalled the printer drivers. I think it may be a SNMP error but I cannot uncheck "SNMP status enabled" because it says its not allowed to change the port settins, even as admin. Not sure how to fix.
Note: it is not a "use printer offline" issue.
Re: Printer keeps going offline on 2 Surface 4's
Just an idea, but could it be your firewall? Or router? Try rebooking your router, and if that fails try disabling your firewall. If the firewall is at fault, Windows has one built in you could use.
Re: Printer keeps going offline on 2 Surface 4's
It does report as being online for a while and then it goes to offline. I would think that if it was a router/firewall issue, it would never be online. I'll check though.
Re: Printer keeps going offline on 2 Surface 4's
because the print spooler service is getting stopped hence you might be getting this issue on windows 10 FCU.
Please check the services and confirm I hope this will solve the issue.
let me know if you require further assistance.