1. sadiq.na's Avatar
    we are currently unable to check for updates 80072ee7 after installation of first prepartion update.
    does any have this problem and solved ?.I tried many times till yesterday now idea whats going on .
    ven07 likes this.
    04-15-2014 01:30 AM
  2. ven07's Avatar
    I think that error code has sth to do with internet connection.. imma check in a bit and report back
    04-15-2014 01:33 AM
  3. ven07's Avatar
    Hey just a question.. Are you using WIFI or cell data? Try Wifi and report back if the problem persists :)
    04-15-2014 01:39 AM
  4. Tushar Verma's Avatar
    I m also having exactly the same issue.....plz get it resolved...
    04-16-2014 04:56 AM
  5. thoiroidoioi's Avatar
    Im just flash my Lumia 920 ATT with Rogers rom but now i cant update it by the same error 80072ee7! Who know why? :((
    04-16-2014 12:30 PM
  6. KUMAR MAYANK VIPAL's Avatar
    Same error on my lumia 720.any idea how to fix it???
    04-21-2014 04:01 PM
  7. KUMAR MAYANK VIPAL's Avatar
    Guys i got the answer ,just turn off battery saver,have enough free space,update all other store apps if any and see to it that your microsoft account is synchronized
    04-21-2014 04:13 PM
  8. sadiq.na's Avatar
    i think it was due to combination of bandwidth and high download rate of wp8.1 on release day.I got it resolved after many retries.I had even hard reset but still that error message showed but in the end it was succefull.Actually there was no need of hard reset. Its late reply anyway.Hope everyone enjoy wp8.1 dev preview
    05-08-2014 10:00 AM
  9. akjoshi's Avatar
    I had the exact same problem and it was due to Date & Time settings; funnily it was wrong and Auto setting was setting the wrong date; tried setting the date and time few times and it works.

    I also turned the battery saver off, not sure if that is required or not.
    07-17-2014 04:39 AM
  10. Zack Wells's Avatar
    Yeah. Turning battery saver off is key. I had same problem but it was resolved when I turn battery saver off.
    07-26-2014 04:58 PM
  11. Dheeraj Ferrao's Avatar
    Well, I tried all of the above, and I still get the Error. I also thought it was something to do with my WiFi, and tweaked it a bit and checked few things, and still the error remains. I downgraded my Lumia 720 from 8.1 Preview, only to get the Cyan Update and now I still haven't got it after so much research. What do you think could be the problem?
    08-15-2014 05:05 AM
  12. Nimit Joshi's Avatar
    Yahhhooo.. Your are right. I turned off the battery saver. Now it is working..
    09-23-2014 05:03 AM
  13. psoham777's Avatar
    Also remember while updating your phone, location must be always on, if not then the update won't download
    09-23-2014 05:16 AM
  14. anon9059916's Avatar
    I have just installed the preview, and after searching about 15 minutes, the error appeared. I turned off the battery saver and set the time and date manually, but still the error is there. Can someone help me?
    09-23-2014 01:57 PM
  15. lungjo's Avatar
    I too hav the same problem.. While checkin my phone updates,it appeared an error 80072ee2, 80072ee7. Can anyone help me out from this error.
    09-27-2014 05:09 AM
  16. alllies's Avatar
    I too hav the same problem.. While checkin my phone updates,it appeared an error 80072ee2, 80072ee7. Can anyone help me out from this error.
    This are internet connection errors according to MS support page: http://support2.microsoft.com/kb/836941
    Try soft reset and connect to a reliable high speed WiFi.
    09-27-2014 05:37 AM
  17. Udit Pattnaik's Avatar
    same here !! Plz give solution !!
    10-29-2014 10:42 AM
  18. Maung Maung Khin's Avatar
    first close your wifi connection. you can use your data connection to check for update again and again 1 to 4 time and than my lumia 925 update status get update. now close your data connection. this time to open wifi connection start up update. now my lumia 925 is get update 23-4-2015 Myanmar time 1:00 am (if battery not enough power you need to charge your phone to continue with the update) but I can't see Myanmar-Burma font
    04-22-2015 02:42 PM
  19. Viru116's Avatar
    Here is the solution

    You can get it resolved by following the below mentioned steps (I experienced the same and searched a lot over the google, blogs etc. and finally after applying the combination of knowedge gained from various sources the problem is solved):-
    1) Ensure battery saver is turned off
    2) Ensure you've enough free space
    3) Update all the apps which are pending for update
    4) Last possible reason could be the issues in DNS server (gateway) used by your ISP
    You may change it to Google's default DNS server which is '8.8.8.8' for primary and '8.8.4.4' for alternate/secondary. After making these changes restart your router/modem and ensure that manually changed settings are still there and then check for updates.

    Ola! a new update is available and you got the much awaited update (in maximum cases after following above mentioned steps).

    Let me know if you are still facing the issue.
    sharadh likes this.
    04-22-2015 03:07 PM
  20. turbodex's Avatar
    I'm running into an error 80072f8f on developer preview on ATT Lumia 1020 (normally associated with time sync issues and usually windows 7, not phone)..

    Anyway I've done all the time syncing, manual, auto, etc.. clock is behind by 1.2 sec and it still fails with this error. That is after the second update (8.10.14157.200). I've had DP before but had to wipe it out due to putting W10 and then deciding to roll back. I rolled back to the ATT cyan and then jumped onto DP. First update went fine, second too, but now I can't move past and I have a few more to go..
    I changed DNS, wifi, LTE, absolutely everything and I can't get past this 80072f8f which is also not documented as an update error on the Windows phone website... I also turned off the preview update and still get the same error. I've done soft reset, manual time sync to no avail..

    Any clues, beside asking me to repeate any of the obvious and aforementioned things.. I've also wiped it back to stock and did it again and got stuck.. again at the same spot..

    <rant> Thinking about taking this 1020 to the shooting range and using it for target practice.. no more branded phones for me.. ATT can go to hell for locking the firmware, not releasing denim or anything really, or else I'd be on a different ROM.. grrrr.. and still no Denim.. it's just peachy..</rant>
    04-28-2015 12:42 PM
  21. Mike Newport's Avatar
    I'm running into an error 80072f8f on developer preview on ATT Lumia 1020 (normally associated with time sync issues and usually windows 7, not phone)..

    Anyway I've done all the time syncing, manual, auto, etc.. clock is behind by 1.2 sec and it still fails with this error. That is after the second update (8.10.14157.200). I've had DP before but had to wipe it out due to putting W10 and then deciding to roll back. I rolled back to the ATT cyan and then jumped onto DP. First update went fine, second too, but now I can't move past and I have a few more to go..
    I changed DNS, wifi, LTE, absolutely everything and I can't get past this 80072f8f which is also not documented as an update error on the Windows phone website... I also turned off the preview update and still get the same error. I've done soft reset, manual time sync to no avail..

    Any clues, beside asking me to repeate any of the obvious and aforementioned things.. I've also wiped it back to stock and did it again and got stuck.. again at the same spot..

    <rant> Thinking about taking this 1020 to the shooting range and using it for target practice.. no more branded phones for me.. ATT can go to hell for locking the firmware, not releasing denim or anything really, or else I'd be on a different ROM.. grrrr.. and still no Denim.. it's just peachy..</rant>
    I actually had the same exact scenario happen to my on my Lumia 1020 , researched for hours tried many clock things, finally backed up all my apps and settings and did a hard reset, when it came back up I had clock on automatic and then I set my own apn instead of the tmobile apn(Same exact apn, I just put it in manually)After I uninstalled pfd then reinstalled it ,and boom it worked like a charm, not sure which part actually helped fix it but one of those steps solved my issue. Setting your own apn is definitely what fixed this error for me!!
    05-03-2015 10:45 PM
  22. sharadh's Avatar
    thnx a ton viru116!! ur changing the DNS idea solved my problem! thnx:)
    06-25-2015 12:52 AM
  23. Nitish Gongala's Avatar
    Had this error on my Lumia 640 XL while trying to download the W10 Insider Preview builds. This was very weird cuz I've had previous builds on the same device.
    I fixed it by doing this -
    1. Changing the date and time. Didn't notice they were incorrect.
    2. Head into Emails + Accounts > Microsoft Account > Change the server to "m.hotmail.com" from "snt407-m.hotmail.com" or whatever it is.
    06-05-2016 09:19 AM

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