07-26-2016 05:14 AM
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  1. adityasrv's Avatar
    I have a lumia 620 with WP8.1dp . When I turned on the Narrator in Ease Of Access in settings. my phone became unresponsive. touch stopped and the back, start and search buttons became unresponsive. Also Yellow borders appeared wherever i touched the screen. Restarting the Phone didn't solve the problem. Can anyone tell me how to do a hard reset using hardware buttons? help me!
    04-15-2014 07:08 AM
  2. ThEdge304's Avatar
    Hold the "Volume Up" button and then tap the "Start/Windows" button. This will disable narrator. In narrator mode, you have to double tap on everything to make it work, which is why it looks like it's being unresponsive.
  3. gouthamdatsme's Avatar
    I had the same problem yesterday. Accidentally enabled narrator which is i think a feature for blind people as the phone reads whichever i click. But when I restarted the phone, the narrator was disabled but got enabled automatically in few secs like around 20 - 30 secs. So I restarted it again and i disabled it in ease of access as soon as possible and it went off after that.
    Starr41 and herbertsnow like this.
    04-15-2014 07:19 AM
  4. ThEdge304's Avatar
    Hold the "Volume Up" button and then tap the "Start/Windows" button. This will disable narrator. In narrator mode, you have to double tap on everything to make it work, which is why it looks like it's being unresponsive.
    04-15-2014 07:55 AM
  5. Lintaar's Avatar
    Holy god dammit, Thank you soooooooooooooooo much for you guys . . . T_T
    I can't believe i finnaly found someone who has the same problem and solve it
    I almost destroy my 920 because of this . . .
    for you all that just stuck in the same problem, just HOLD the VOLUME UP button and DOUBLE TAP at WINDOWS button :)
    that f*ckin narrator will tuned off
    lar Bear likes this.
    04-15-2014 09:44 AM
  6. MildSevenn's Avatar
    OMFG, i have to register to thank you guys, and **** that narrator !
    Inderan Kannan and lar Bear like this.
    04-15-2014 10:45 AM
  7. s_lek's Avatar
    I wish I COULD KISS YOU GOD DAMMIT.
    Inderan Kannan likes this.
    04-15-2014 12:48 PM
  8. Abdul-Muqaddim Hansen's Avatar
    OMGGGGGGGGG!!!!!!!!!!!!!!!!!!!!!!

    been driving me crazy all day, thanks a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D :D :D :D
    lar Bear likes this.
    04-15-2014 02:05 PM
  9. Arjo Ghosh's Avatar
    Haha :D

    It's pretty to simple to switch off narrator.

    Just press the volume up key. Then tap the start key once.

    Double tap at an instant after tapping the start key once.

    Narrator Switches Off!

    :-)
    04-17-2014 06:32 AM
  10. kacharia's Avatar
    finally success at last.....

    thank you for sharing how to turn the narrator off.
    04-20-2014 04:45 PM
  11. kennaldo silvano's Avatar
    Thanks to you.. now my lumia back to normal again
    04-29-2014 01:29 AM
  12. Ms Phaerie's Avatar
    Same problem, tried everyone's advice but still nothing. Windows/Start is unresponsive when locked, and still does nothing when holding Volume+ simultaneously. Can't get passed lock screen even when I enter code. Turned off/on several times. Please help before it ends up at the bottom of the pool... Stuck with Windows for over 6 years in hopes they'd catch up, but Microsoft still isn't even compatible with Adobe when they're owned by the same guy!!
    Mavee Shah likes this.
    05-06-2014 02:32 PM
  13. Ms Phaerie's Avatar
    what if windows/start is just as unresponsive as everything else??...
    05-06-2014 02:42 PM
  14. Mavee Shah's Avatar
    what if windows/start is just as unresponsive as everything else??...
    This happened with me too...you have to double tap every thing to work and stop that barking ease assistant
    And if you have password you must tap every no twice like double tap and as you unlock try volume up then instantly double tap windows key
    05-06-2014 02:58 PM
  15. cyborg4's Avatar
    Microsoft still isn't even compatible with Adobe when they're owned by the same guy!!
    Umm... Microsoft and Adobe are not the same company - far from it.
    05-06-2014 03:03 PM
  16. Ms Phaerie's Avatar
    obviously they are not the same company... that doesn't mean they can't be owned by the same guy. corporate america at it's finest.
    05-06-2014 03:18 PM
  17. cyborg4's Avatar
    obviously they are not the same company... that doesn't mean they can't be owned by the same guy. corporate america at it's finest.
    Oh. Excuse me while my brain explodes at how confusing America is :P #whyIlovelondon
    Ms Phaerie likes this.
    05-07-2014 11:44 AM
  18. S_H_A_R_J_E_E_L's Avatar
    thanks bro............
    i think now i have to hardrest and you save me thanks again....
    05-12-2014 03:45 AM
  19. herbertsnow's Avatar
    I just had the very same problem. Ease of access my ****.
    05-12-2014 10:05 PM
  20. sreethu cheedu's Avatar
    tankkkkuu broo,......u svd me....
    05-31-2014 01:21 PM
  21. LTTG's Avatar
    The name is kinda ironic though... "Ease of access"...
    And when you enable the magnifier, scrolling becomes laggy and jittery... Go try it for yourself :P
    05-31-2014 01:34 PM
  22. Ferokzz's Avatar
    Hi there,
    Trust me I Never thought that turning on the Narrator would make me sweat and restart my
    lumia 720 numerous times. If you have got stuck and nothing seems to be working then try the following steps may be it can help because this worked for me.
    Please Note :- The following steps are for wp 8.1 with CORTANA installed.
    1. Hold the volume down button + Power Button until the phone switches itself off.
    2. After the phone starts back up quickly unlock the phone and get to the main screen and wait for the narrator to start (10-15 secs approx).
    3. Once the narrator is back up click on the magnifier (search Key) button on your Windows phone. Double click on it if the Narrator says so.
    4. This would bring up the life saver CORTANA.
    5. Double click on the micro phone.
    6. Ask CORTANA to open "Ease of Access"
    7. Toggle Narrator Off

    AND Bingo your phone will be back to Life....

    Don't Say Thanks if this helps... Help someone Else.

    CHEERS Ferokzz
    Last edited by Laura Knotek; 12-31-2014 at 01:00 AM. Reason: removed personal email address
    Tammy0627 likes this.
    06-05-2014 12:20 PM
  23. Veda Sai's Avatar
    Press and hold the Volume Up button, then press the Start Start button button to turn Narrator on or off.
    07-20-2014 02:06 PM
  24. Ashish23mit's Avatar
    Thanks a lot ...I almost broke my 720 because of the stupid narrator !!! # @holenarrator
    07-24-2014 12:57 PM
  25. curtis 1's Avatar
    To unlock your phone you will have to press the number once to highlight it and then double tap to enter it in... Be sure you Don't double tap a number that's Not highlighted. For example if u double tap a 1 with the 2 still highlighted, a 2 will be entered even tho u pressed 1.
    Last edited by curtis 1; 07-30-2014 at 09:39 AM. Reason: Left a word out
    07-30-2014 09:35 AM
  26. Lewis Davis's Avatar
    Thanks So Much I thought I was the only one but thank god I wasn't!!! Thanks
    07-31-2014 05:48 AM
70 123

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