1. Karthik Naik's Avatar
    hi guys i have random camera issues since 2 days, completely randomly i would get pink lines on the screen and a reboot would fix it but now the camera wouldnt turn on at all and i even have pics to prove it
    can someone help me out? :(
    it started 2 days ago when i was on the black update but its still prevalent on 8.1 dev preview
    is this hardware related or software, my warranty expires in exactly one month
    04-16-2014 07:49 AM
  2. N_LaRUE's Avatar
    The only way to find out if it's software or hardware related is to do a hard reset. There's no other option.

    Be sure to backup your data before doing it.
    Karthik Naik likes this.
    04-16-2014 07:54 AM
  3. Karthik Naik's Avatar
    The only way to find out if it's software or hardware related is to do a hard reset. There's no other option.

    Be sure to backup your data before doing it.
    thanks for your reply :)
    btw is this issue solvable by a hard reset, i did one last week but the problem hadnt occured then , is there a way to make a 1:1 copy of my apps and data or only wifi/mobile data? im ok with either but would prefer a hard copy if its available
    and does nokia care repair phones with dev preview or should i flash back to lumia black?
    ill try a hard reset first
    04-16-2014 08:00 AM

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