[paul8899]

Hey,

I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?

[paul8899]

Hey

My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it :(

[ttsoldier]

Hey

My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it :(

Known bug.

You will need to hard reset.

[paul8899]

How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too :)

[ttsoldier]

How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too :)

https://support.microsoft.com/en-us/...reset-my-phone

You will lose all your info

[paul8899]

ok thanks, i tried a soft reset first and that didnt work so doing the hard reset, it dont bother me if i lose stuff, i just want my phone to work.

Here is the article what Microsoft provided me http://answers.microsoft.com/en-us/m...b-30f3afaf824d

[Chintan Gohel]

Hey,

I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?

this is a bug on the fast insider build 14926 - do you have that? Only solution is a hard reset I believe

[xandros9]

Duplicate threads merged.