I ran into a problem this morning when i purchased a song off of Nokia music service, below is the entire chat transcript i had with Nokia Care when I questioned the charge
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Robbie Listening
Robbie: Hi, my name is Robbie. Thank you for contacting Nokia Care Chat. How may I help you?
Robbie (14:25:16)
Hello.
Robbie (14:25:21)
How are you today?
steve1a1a@ (14:25:51)
hi, i purchased a song off of nokia music this morning, i was billed for the song but then i was billed $1.56 as well by OVI.com what is this charge???
Robbie (14:26:39)
Can you please elaborate more your concern for me to address you properly?
Robbie (14:26:41)
Thank you.
steve1a1a@ (14:30:21)
This morning, using nokia music i purchased a song on my phone, i was billed $1.26 for the song, immediately after that purchase i was billed an additional $1.56 the email notification i received said it was from OVI.COM, when i click on that link to find out who billed it takes me to a page from here maps, why was i charge the $1.56 and what was it for???
Robbie (14:31:06)
I am sorry to hear that. Let me see what I can do to assist you with your concern. Before we proceed, may I know your full name please?
steve1a1a@ (14:31:22)
Steven
Robbie (14:31:31)
Thank you for the information.
Robbie (14:32:09)
One moment please while I check on your concern.
Robbie (14:36:24)
Thank you for waiting.
Robbie (14:36:28)
Sorry for the delay.
Robbie (14:36:44)
Can you please provide me your Nokia Account?
steve1a1a@(14:36:57)
steve1a1a@
Robbie (14:37:34)
Thank you for the information.
Robbie (14:42:38)
Thank you for patiently waiting.
Robbie (14:42:41)
Sorry for the delay.
Robbie (14:43:51)
Are you still there?
steve1a1a@ (14:43:56)
yes
Robbie (14:43:59)
Good to hear that.
Robbie (14:46:16)
Upon consulting from our senior technicians, the additional $1.56 that was charged to you will be return to you.
steve1a1a@ (14:47:30)
fine when? and why was i charged, what is this, and IF i decide to use your services again will this occur agian????
Robbie (14:48:05)
It will not happen again.
Robbie (14:48:17)
It is normal that you will be charge by using our services.
Robbie (14:48:31)
Please try to wait for 2-4 business days and it will be return back to you.
steve1a1a@ (14:48:39)
WHY did it happen in the first place!!!!
Robbie (14:50:10)
I understand your concern and what you are feeling right now.
steve1a1a@ (14:50:12)
explain that what do you mean its normal to be charged additional money beyond what i was buying???
Robbie (14:50:16)
I do apologize for the inconvenience.
steve1a1a@ (14:55:32)
hello? do you have an answer for me???
Robbie (14:57:13)
Yes. I am still here.
Robbie (14:58:15)
Upon checking and consulting for more information from our senior technicians, it was a test for your credit card if it is working. Once you will subscribe to our services it is normal that you will be charge for additional fee.
Robbie (14:58:24)
You do not need to worry it will be returned to you.
steve1a1a@ (15:01:31)
a $1.56 is a test? i wasnt subscribing to any service, typically when a test is run on a credit card its for a penny ($.01) you charged $1.56 as a test? would it have been returned if i hadnt questioned it???
Robbie (15:01:51)
Bear with me please.
Robbie (15:03:46)
No worries. It will be return to you after 2-4 business days. If there is no refund has been done please do not hesitate to chat us back again.
steve1a1a@ (15:04:42)
I will be watching my credit card for the money to be returned, this sounds more like a scam to steal money than any test, i expected much better from NOKIA
has anyone else had this problem??
Disconnect
Robbie Listening
Robbie: Hi, my name is Robbie. Thank you for contacting Nokia Care Chat. How may I help you?
Robbie (14:25:16)
Hello.
Robbie (14:25:21)
How are you today?
steve1a1a@ (14:25:51)
hi, i purchased a song off of nokia music this morning, i was billed for the song but then i was billed $1.56 as well by OVI.com what is this charge???
Robbie (14:26:39)
Can you please elaborate more your concern for me to address you properly?
Robbie (14:26:41)
Thank you.
steve1a1a@ (14:30:21)
This morning, using nokia music i purchased a song on my phone, i was billed $1.26 for the song, immediately after that purchase i was billed an additional $1.56 the email notification i received said it was from OVI.COM, when i click on that link to find out who billed it takes me to a page from here maps, why was i charge the $1.56 and what was it for???
Robbie (14:31:06)
I am sorry to hear that. Let me see what I can do to assist you with your concern. Before we proceed, may I know your full name please?
steve1a1a@ (14:31:22)
Steven
Robbie (14:31:31)
Thank you for the information.
Robbie (14:32:09)
One moment please while I check on your concern.
Robbie (14:36:24)
Thank you for waiting.
Robbie (14:36:28)
Sorry for the delay.
Robbie (14:36:44)
Can you please provide me your Nokia Account?
steve1a1a@(14:36:57)
steve1a1a@
Robbie (14:37:34)
Thank you for the information.
Robbie (14:42:38)
Thank you for patiently waiting.
Robbie (14:42:41)
Sorry for the delay.
Robbie (14:43:51)
Are you still there?
steve1a1a@ (14:43:56)
yes
Robbie (14:43:59)
Good to hear that.
Robbie (14:46:16)
Upon consulting from our senior technicians, the additional $1.56 that was charged to you will be return to you.
steve1a1a@ (14:47:30)
fine when? and why was i charged, what is this, and IF i decide to use your services again will this occur agian????
Robbie (14:48:05)
It will not happen again.
Robbie (14:48:17)
It is normal that you will be charge by using our services.
Robbie (14:48:31)
Please try to wait for 2-4 business days and it will be return back to you.
steve1a1a@ (14:48:39)
WHY did it happen in the first place!!!!
Robbie (14:50:10)
I understand your concern and what you are feeling right now.
steve1a1a@ (14:50:12)
explain that what do you mean its normal to be charged additional money beyond what i was buying???
Robbie (14:50:16)
I do apologize for the inconvenience.
steve1a1a@ (14:55:32)
hello? do you have an answer for me???
Robbie (14:57:13)
Yes. I am still here.
Robbie (14:58:15)
Upon checking and consulting for more information from our senior technicians, it was a test for your credit card if it is working. Once you will subscribe to our services it is normal that you will be charge for additional fee.
Robbie (14:58:24)
You do not need to worry it will be returned to you.
steve1a1a@ (15:01:31)
a $1.56 is a test? i wasnt subscribing to any service, typically when a test is run on a credit card its for a penny ($.01) you charged $1.56 as a test? would it have been returned if i hadnt questioned it???
Robbie (15:01:51)
Bear with me please.
Robbie (15:03:46)
No worries. It will be return to you after 2-4 business days. If there is no refund has been done please do not hesitate to chat us back again.
steve1a1a@ (15:04:42)
I will be watching my credit card for the money to be returned, this sounds more like a scam to steal money than any test, i expected much better from NOKIA
has anyone else had this problem??