Nokia Music stealing from its customers???

[CaptDjob]

It's what Nokia Music copied.

This doesn't make any sense at all. Totally different programs?!?

I actually pay for Nokia Music + now instead of Spotify. More bang for the buck for my use.

 

[wamsille]

I used to work CSR for a multi-national company (I'm not going to name it, but they make sound cards...). I do not wish this upon anyone. My girlfriend worked as a CSR at Sprint. When she told me she got the job, she asked what I thought. My only answer was "I'm sorry." Being a CSR is the most degrading work I've every done (and I worked at a fast food joint just before it). Then again, it's taught me to be polite with every single rep I talk to on the phone, unless something really goes wrong, but then I immediately ask to speak with a supervisor.

I actually enjoy customer service work and I feel it is a shame that I don't get to do it more often. I am a natural trouble-shooter and enjoy looking into situations and coming to a resolution. I take pride in my work and try my best to make a customer happy. In business I've learned that this is not always possibly and you will always end up with someone feeling under appreciated. That's just the nature of things and the sooner you realize that and apply a similar approach to how you work within certain situations life gets a little easier.

Then again, you get people who log into online chat or call up and complain about a $1.56 charge. Ha ha.

Be polite to the person working in Customer Service. While they do not have the authority, let alone the ability, to part the Red Sea they can and will call you out on your BS and notate your account accordingly. Companies won't openly admit they have "PITA" checkboxes in their system but they are there. Whether they are used to highlight someone is difficult to work with or is just rude and abusive is up to company policy. I have been hit with the PITA flag before based on calls I have had with Verizon in the past. That was several years ago and I've mellowed out a lot since then. I used to use the tactic of screaming until I was given a bottle to shut up, but eventually you just get a new diaper and put in time out.

There are people in this world that go to home hungry, sleep in the back of their car or live in a single family home with their extended family. They would kill for $1.56 to get their kid something to it or put gas in their tank so they can go to work, as if that would even get them 1/3 of a gallon.