Capacitive Keys random behavior
Hi everyne,
I have a Lumia 930 and I have notice several issues regarding the capacitive keys - mainly back and search buttons.
Some times the search key is randomly activating itself, by enabling Cortana. The screen is not reacting to any touch. I have to lock and unlock the phone in order to continue using it. At some point I thought it was the Hey Cortana feature, so i deactivated. But it was not that.
Now the button stopped working at all. At some point it start working again and after a while, again randomely it was triggered. Now it hs completely stopped working.The rest of the capacitive keys are working properly.
At some point, I cleaned my screen - even though it was clean enough, but some finger prints - with a fiber fabric and coincidentally all buttons start working. and after a day again random behavior. Now, the cleaning of the screen didn't help. In addition I have played around with various settings, such as touch sensitivity, key vibrations etc. None of them seem to help.
Another similar issue i had few days ago, i noticed that suddenly the phone was in the app switcher and i assume that the back button was
randomely triggered. Once again, i had to lock and unlock the phone. I haven't seen this issue since the search button started triggering itself.
While searching for similar problems of other users, i found that also other Lumias have similar issues since last year. But no one reports the solution he found - if there is any. Most probable because at some point the keys start working again.
Any suggestions?
Model: Lumia 930
OS version: 8.10.14219.341
Hi everyne,
I have a Lumia 930 and I have notice several issues regarding the capacitive keys - mainly back and search buttons.
Some times the search key is randomly activating itself, by enabling Cortana. The screen is not reacting to any touch. I have to lock and unlock the phone in order to continue using it. At some point I thought it was the Hey Cortana feature, so i deactivated. But it was not that.
Now the button stopped working at all. At some point it start working again and after a while, again randomely it was triggered. Now it hs completely stopped working.The rest of the capacitive keys are working properly.
At some point, I cleaned my screen - even though it was clean enough, but some finger prints - with a fiber fabric and coincidentally all buttons start working. and after a day again random behavior. Now, the cleaning of the screen didn't help. In addition I have played around with various settings, such as touch sensitivity, key vibrations etc. None of them seem to help.
Another similar issue i had few days ago, i noticed that suddenly the phone was in the app switcher and i assume that the back button was
randomely triggered. Once again, i had to lock and unlock the phone. I haven't seen this issue since the search button started triggering itself.
While searching for similar problems of other users, i found that also other Lumias have similar issues since last year. But no one reports the solution he found - if there is any. Most probable because at some point the keys start working again.
Any suggestions?
Model: Lumia 930
OS version: 8.10.14219.341