1. Intense Soul's Avatar
    Previously, I had a lumia phone and I had made it as parent account. I want to remove the child account linked to it. Let me know how it can be done? ASAP
    03-26-2015 08:21 AM
  2. Thomas Jordan's Avatar
    Login to the Microsoft family safety website and it can be done from there
    Harrie-S likes this.
    03-26-2015 08:24 AM
  3. Intense Soul's Avatar
    Hi thomas, I have removed it already. It says same now. No account shows up in the family website
    03-26-2015 08:29 AM
  4. Thomas Jordan's Avatar
    So the child account is still showing on the family safety section.
    03-26-2015 08:37 AM
  5. Intense Soul's Avatar
    no. it is not showing up. But I do remember I have accepted the terms & conditions in xbox. Is there a chance to remove from xbox? I'd it removed from windowsphone.com/family
    03-26-2015 08:39 AM
  6. Thomas Jordan's Avatar
    If it has been removed what are the problems you are having.
    03-26-2015 08:42 AM
  7. Intense Soul's Avatar
    The main problem is the account is linked with xbox account only. Hence it is not possible to update any app or download any app
    03-26-2015 08:46 AM
  8. Thomas Jordan's Avatar
    So is this problem with the child account or the parent account?
    03-26-2015 08:50 AM
  9. Intense Soul's Avatar
    issue is wit child account
    03-26-2015 09:02 AM
  10. Thomas Jordan's Avatar
    Have you logged into family safety with the child account just to check all looks good there. Also check that the phone is listed on the child account on windowsphone website.
    03-26-2015 09:07 AM
  11. Intense Soul's Avatar
    03-26-2015 09:27 AM
  12. Intense Soul's Avatar
    problem solved, by changing the email address of device. Though it looks bad but that's best way to think of in it.
    03-26-2015 09:54 AM
  13. Thomas Jordan's Avatar
    If you try to download an app onto the phone from a pc on the website what does it say on there? Does it come up with any information? If not must be a problem on phone rather than backend. If that is the case turn phone off and on then sync the Microsoft account in settings and try again.
    03-26-2015 10:15 AM
  14. Thomas Jordan's Avatar
    Also check no restrictions are setup on WindowsPhone website.
    03-26-2015 10:19 AM

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