1. thaman04's Avatar
    Hi there,
    When I plugged in my phone to my computer today, Windows 7 says the USB device is not recognized or malfunctioned. I tried uninstalling the driver, re-installing the Zune software, restarting, using Microsoft's "FixIt" solutions, and nothing seems to work. The only thing I haven't tried is a factory reset of the phone, but I would prefer not to do that unless i really have to.

    When I plug the USB cable into a wall outlet or the computer, it charges fine. It's just not being recognized by my computer or the Zune software anymore, so I can't sync anything.

    Please help with any ideas!
    05-05-2012 03:03 PM
  2. cluberti's Avatar
    This happened with my wife's Focus about a month ago. It would charge (and windows would "see" it), but it wouldn't connect or sync. Tried a hard reset, upgrading the device to 8107 manually, etc - nothing worked except replacing it under insurance.
    05-05-2012 03:28 PM
  3. thaman04's Avatar
    This happened with my wife's Focus about a month ago. It would charge (and windows would "see" it), but it wouldn't connect or sync. Tried a hard reset, upgrading the device to 8107 manually, etc - nothing worked except replacing it under insurance.
    crap! Did you try a new cable?
    05-05-2012 03:41 PM
  4. thaman04's Avatar
    Resolved it! just bought a new Blackberry sync cable and it seems to be working great. :)
    05-05-2012 06:15 PM
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