airsmith
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- Dec 22, 2011
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I'll will try it out when I get off work today and let you know. Thanks for the input
Call Voice quality issues
- Thread starter Dave Blake
- Start date
I'll will try it out when I get off work today and let you know. Thanks for the input
My wife and I are having these call quality issues. I was happy to hear that we weren't the only ones. I'll monitor this forum to see if there are any suggestions.
I just went through this issue with HTC support and we did a soft and hard reset. We had reproduced the issue after the soft reset. After the hard reset, everything was OK. I'm still thinking I'll go replace the unit at Best Buy though.
Been saying I'd upload pics of the new phone back ... the one that works... here they are:
http://s7.postimage.org/ueww7spg9/WP_000027.jpg
http://s7.postimage.org/u7dup13vd/WP_000028.jpg
This will have to do fa now.. I'll host em properly next time...
http://s7.postimage.org/ueww7spg9/WP_000027.jpg
http://s7.postimage.org/u7dup13vd/WP_000028.jpg
This will have to do fa now.. I'll host em properly next time...
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I just spoke with HTC support at (866) 449-8358 and they said that they are looking into this issue and hopefully it will be fixed in the next update. They didn't even admit there was a problem, other than "they are looking into it". The update will be out "hopefully soon".
This after I exchanged both of my phones at Best Buy, did a hard reset of the phone out of the box, then reproduced the issue on the first phone call with the Titan.
This after I exchanged both of my phones at Best Buy, did a hard reset of the phone out of the box, then reproduced the issue on the first phone call with the Titan.
Attention - HTC, MS, AT&T :
Suggest that you start with the 'spot - on' comments of Slitching & Rocket_Girl in this and other threads re sound quality & numerous other Titan problems.
You have a dedicated cadre of enthusiasts on WPCentral, XDA Developers, and other sites. Monitoring these sites could provide an effecient means to identify (and even help resolve) issues that slip through your own internal and beta testing.
(On a side note, it would be helpful if you gave some extended beta testing a higher priority than absolute secrecy.)
Quality control should be an ongoing processes. QC does not stop when you 'release' a product to the next stage in the designer to developer to manufacturer to carrier to consumer chain. Talk to each other. We sugget you work together, rather than merely assign blame to someone else (HTC, MS, AT&T or the end user.)
With all best wishes,
(for what may well be easy fixes),
Artzznyzz
Suggest that you start with the 'spot - on' comments of Slitching & Rocket_Girl in this and other threads re sound quality & numerous other Titan problems.
You have a dedicated cadre of enthusiasts on WPCentral, XDA Developers, and other sites. Monitoring these sites could provide an effecient means to identify (and even help resolve) issues that slip through your own internal and beta testing.
(On a side note, it would be helpful if you gave some extended beta testing a higher priority than absolute secrecy.)
Quality control should be an ongoing processes. QC does not stop when you 'release' a product to the next stage in the designer to developer to manufacturer to carrier to consumer chain. Talk to each other. We sugget you work together, rather than merely assign blame to someone else (HTC, MS, AT&T or the end user.)
With all best wishes,
(for what may well be easy fixes),
Artzznyzz
This may be a silly question since neither of us have a 'bad' backplate in hand now: first thing I noticed was the date...whick looks to be either a mfg date for the backplate or a build date for the phone. I do not remember seeing this on any of my three TITANS. Since it was the very first thing I noticed in your photo, I wonder if this could be I've very simple way to distinguish good from bad (problem vs. post-problem)?
---If some have dates and others do not --> answer.
---If all have dates, figure out which among them are the affected dates (or lot numbers), and embark on mass replacement of backplates for anyone who actually kept their TITAN.
Granted this deals only with the voice-quality issue...and there are many others...but just a thought.
power5
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- Oct 10, 2011
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So, when you guys look through the hole in the back plate, can you see perfectly through it? Mine is an unobstructed view right through the insulation. Do you guys think that insulation does anything? I am thinking of removing it. I had my wife call me from a land line in our house while I was in the house. I took the land line to the other room while she was talking. Kids were loud in the background and I had no trouble hearing anyone. The call quality did sound a little low like there was not much high pitch being transmitted, but nothing horrible at all. So when she talked, or when the kids in the background talked, or when both were talking, I heard every word with no changes in volume or anything. I will assume that I do not have a bad TITAN then and I can go about my day? Think I should go to ATT and switch out anyway? Or maybe I just go in and try another unit and if its no better just be glad I got a good one?
I snapped a pic of the insulation in my case. Amazed at the macro quality of this phone. It can zoom very very close. I wish it was easier to set what I want in focus though. Even when I picked the insulation area with my finger it seemed to change its focus. When it went through its focus range it did not settle on what appeared to be the crispest focus range.
I snapped a pic of the insulation in my case. Amazed at the macro quality of this phone. It can zoom very very close. I wish it was easier to set what I want in focus though. Even when I picked the insulation area with my finger it seemed to change its focus. When it went through its focus range it did not settle on what appeared to be the crispest focus range.
power5
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- Oct 10, 2011
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the text came out a lot better in his photos than it is in real life. You can barely make out the black text on the case on mine.
the white numbers on mine are the same, the black numbers both end in lower digits
US -0909 SL. 11.09.17,
could it be that simple?
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same as photo of above "replacement unit" I believe, and you have voice issues yes?
Yes, I do
We have 5 units.. I don't have an access to the rest of them at this moment
SolunaKitty
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- Nov 18, 2011
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- Jan 11, 2008
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Titan 2 in the house I have tested with multiple phone calls to friends on different phones on different networks. No complaints everyone says I sound good Crystal clear that is with my Case Mate case on and off. Just thought I would give everyone the heads up there are good devices out there if you are having call quality issues I would recommend you exchange it. I have now gotten 2 devices with no call quality issues. Try to go to a different location than where you got your original device. M2C
K. they had another titan when i went in but looked the same to me. I didn't bother setting it up or getting it because i only have until Monday to return again and that mall was a friggin madhouse... Monday will be no better so I just didn't feel like dealing with it anymore but tested the demo unit and muffled as well.
Gave it up and got another focus S. Sad to see you go my Giant friend. *shed tear*
Well it was nice trying to solve this issue with some of you but I will be over in the ghost town now AKA focus S forum
If I keep reading here and issue is resolved i'll kick myself in the butt.
thanks!
Gave it up and got another focus S. Sad to see you go my Giant friend. *shed tear*
Well it was nice trying to solve this issue with some of you but I will be over in the ghost town now AKA focus S forum
If I keep reading here and issue is resolved i'll kick myself in the butt.thanks!
K. they had another titan when i went in but looked the same to me. I didn't bother setting it up or getting it because i only have until Monday to return again and that mall was a friggin madhouse... Monday will be no better so I just didn't feel like dealing with it anymore but tested the demo unit and muffled as well.
Gave it up and got another focus S. Sad to see you go my Giant friend. *shed tear*
Well it was nice trying to solve this issue with some of you but I will be over in the ghost town now AKA focus S forum
thanks!
Ah, I will be there in the ghost town forum as well. Ghost town forum has one upside: either fewer people are having problems...or their glitches are so minor that they don't bother to post them...or the bugs have been/are being worked out.
Besides, we cab still lurk over here to keep up with what's up! Nice to have some company over in Samsung-land!
You're still taking case-mate on and off? You're braver than I am...I would never remove it if I'd lost one the way you did
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