Elite x3 freezes every text

Jf.Vigor

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I'm on release preview. I would recommend not updating. I've had my elite x3 for 4 or 5 days now on this new update. You guys know how sometimes an update's bugs don't show their ugly head until after a few days (idk how coding works, so I cant explain why that happens... but I've been involved with beta OS tests since Blackberry Bold days and I've seen it since then!)?

Well my HP Elite x3 becomes completely unresponsive mostly when I utilize messaging app. It's pretty bad guys. I mean I've had to soft reset my phone 15-20 times in the past 5 hours. I'm calling it the curse of 10/18.

DON'T UPDATE TO RELEASE PREVIEW. It'll make your phone useless.

That is all
 

Jf.Vigor

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I turned off iris scanner just to see if it did anything... And I'm, so far so good. Will let u guys know if the issue comes back
 

Daniel Rubino

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I'm on release preview. I would recommend not updating. I've had my elite x3 for 4 or 5 days now on this new update. You guys know how sometimes an update's bugs don't show their ugly head until after a few days (idk how coding works, so I cant explain why that happens... but I've been involved with beta OS tests since Blackberry Bold days and I've seen it since then!)?

Well my HP Elite x3 becomes completely unresponsive mostly when I utilize messaging app. It's pretty bad guys. I mean I've had to soft reset my phone 15-20 times in the past 5 hours. I'm calling it the curse of 10/18.

DON'T UPDATE TO RELEASE PREVIEW. It'll make your phone useless.

That is all

Release Preview (build 14393.321) is the same as Production (14393.321)

Shoot, I'm running RS2 on my main Elite x3 (active ATT SIM) and do not have stability problems.
 

PerfectReign

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I updated to 14946 last week. Worked for two days then went into a freeze state. Only way out was WDRT.

Sticking with 14393, as I've had zero issues.

Sent from mTalk
 

Jf.Vigor

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Originally posted by Daniel Rubino
Originally Posted by Jf.Vigor
I'm on release preview. I would recommend not updating. I've had my elite x3 for 4 or 5 days now on this new update. You guys know how sometimes an update's bugs don't show their ugly head until after a few days (idk how coding works, so I cant explain why that happens... but I've been involved with beta OS tests since Blackberry Bold days and I've seen it since then!)?

Well my HP Elite x3 becomes completely unresponsive mostly when I utilize messaging app. It's pretty bad guys. I mean I've had to soft reset my phone 15-20 times in the past 5 hours. I'm calling it the curse of 10/18.

DON'T UPDATE TO RELEASE PREVIEW. It'll make your phone useless.

That is all


Release Preview (build 14393.321) is the same as Production (14393.321)

Shoot, I'm running RS2 on my main Elite x3 (active ATT SIM) and do not have stability problems.


I don't know sir. All I can say is that it was a horrid experience until I disabled the iris scanner. Fingerprint works admirably well anyway. I feel strange to be the only person to report this. Let's see if anyone else experiences the same dealio
 

Jf.Vigor

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Ugh issue came back. I refuse to believe I'm the only person with this ******* issue.

Edit: I switchd to using Skype as my default SMS provider. Seemed fine at first then my phone kept freezing up. Even the moment it's rebooted, it freezes the **** up. It has to do wit telephony no doubt. Anytime a text is received.
 

Kogling

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Well my HP Elite x3 becomes completely unresponsive mostly when I utilize messaging app. It's pretty bad guys. I mean I've had to soft reset my phone 15-20 times in the past 5 hours. I'm calling it the curse of 10/18.
had several freezes over last couple of days typically when trying to write in an app of some sort (whatsapp, etc) on standard build (no preview). Also made a thread couple days ago about overheating... /freezing in continuum and out.
 

wpuserto

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I'm having the same issue. Purchased it from the Microsoft Store last Thursday. Not on an insider build. The phone locks up after sending a text message or whatsapp message and I have to reset. It's so frustrating!
 

gvettori

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Hi, have the same issue with phone freezing from the start, did all the updates including the new firmware xxxx.xxxx.0018.0105. Also phone shuts down by itself randomly. Have switched off all banner notifications except email. Will see if the problem persists. Pls let me know if solutions are found.
Thanks, George
 

wpuserto

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I've used WDRT three times because it became unbearable. It would work for about a day if that and the cycle starts all over again. When responding to texts or whatsapp messages, viewing YouTube videos, it freezes and boots me back to the home screen. Trying to open apps results in a loading screen and then back to the home screen before it freezes. I don't have any solutions, I'm running the latest builds & firmware (non insider).
 

David Mk1

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No freezing here but lost the ability to text all together. Can't understand how something so universally solid for every phone\OS in the work can be causing any sort of issues with Microsoft developers. Sad.
 

wpuserto

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It's difficult to pin point it seems to happen when I'm texting back and forth with someone. It seems like the phone can't handle the multiple tasks and just freezes.
 

nate0

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It's difficult to pin point it seems to happen when I'm texting back and forth with someone. It seems like the phone can't handle the multiple tasks and just freezes.
I'd run it bare bones for a week and see if it crashes. Wipe it with wdrt, no restore from backup, and don't install any apps if you can. Otherwise use hp diag/hw tool and check things out. Could be anything happening to it. Every time it crashes though, it's going to do a dump of the crash data. It then will attempt to upload it to Microsoft depending on how your privacy/feedback settings are configured. It's under the year warranty so still call hp, unless you think trying those other suggestions may help...

sent by mTalk
 

gvettori

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Hi All, my freezing issues seems resolved by not restoring from another Microsoft windows phone, but setting up as new phone and then logging in to the Microsoft account.
 

Corwin_Amber

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Always the best way. When I went from 950XL to Elite X3, I did this as well. Side by side, not going to become any easier. At least this is best practise for all platforms :)
 

wpuserto

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So I wiped the phone and did not restore from my back ups. It's not freezing as much but I'm still experiencing the random freezes. Today was particularly bad where I would go to wake up my phone just to realize it had frozen. I experienced a problem today where when I'm typing a text message I wouldn't be able to type or go back it would just freeze. Oddly enough the cursor in the text message box would still be flashing but nothing works except a reboot. I'm finding this to be very frustrating, not sure if it's my phone or the operating system. Think I might head to the Microsoft Store tomorrow to exchange the phone.
 

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