Hey Microsoft!!! Fix your Surface Book before it dies!

[jimjfletcher]

I had an asus laptop that did it several years ago with nvidia optimus incredibly seamlessly. This isn't nearly one of the first to do it.

 

[ytrewq]

I'm obviously in the "early adopters need to anticipate some kinks" camp. I would agree that there's an unusually high number of kinks here. BSODs, glitch browsing experiences, and some other things. I am glad that I have numerous other devices on which to do work, or these would be interfering with my work in an annoying way.

The one radically new technology here is the discrete GPU. It is a custom chip. I'm not surprised that there are some driver problems. And those problems may account for many of the kinks we have been experiencing. I'm crossing my fingers that MS will patch the driver soon and that the patch will solve much of what ails us.

I am keeping a close eye on the return window. I've got several weeks left since I bought my through the MS store. I'm fine being an early adopter and accepting some bugs, but if they can't make substantial progress in the next few weeks, I may return it for now on the off chance some of the problems are long-term, and then repurchase when others are confirming that the problems are solved.

With that said, I'm happy with the purchase for now, and I'm OK giving MS a few weeks to sort these issues out.

 

[salazka]

Were I Microsoft, I would have grabbed my hardware manufacturer by the throat right now.

Which company is it? Where the hell did they find that partner?

 

[ParoleGA]

Were I Microsoft, I would have grabbed my hardware manufacturer by the throat right now.

Which company is it? Where the hell did they find that partner?

Shipped from Suzhou, could be Foxconn. Not really sure many of these issues are assembly or hardware specific, though. Foxconn doesn't create drivers, and they certainly didn't code that resource pig, Edge, or the ads it handles poorly. Edge doesn't have the reported issues on any of my devices (including the SB), but it's still a pig on all of them. I'll take Firefox with noscript, ABP, and Ghostery plz.

 

[ytrewq]

Aaaaaaaaaand firmware update released. Within one week of product release date.

Queue additional drama about how it should have been done before the product was released. (The suggestion that it should have been done a week ago is valid; all the drama about it, not so much.)

 

[coasterfreak212]

I can confirm that the new firmware update out today has fixed most of my issues! Huzzah!

 

[photobriangray]

I will enjoy eating my words if all is stable, but it was a quiet week from MS Support. Happy they got this patch out, but many on reddit are still having issues.

 

[AbsoluteZerow]

I hope this fixes my issues and everyone else's! (reboots)
Kudos to Microsoft for releasing the updates so quick! (I really didn't think they would release them this fast )

 

[elindalyne]

I will enjoy eating my words if all is stable, but it was a quiet week from MS Support. Happy they got this patch out, but many on reddit are still having issues.

Not sure where you're getting that info? Which subreddit are you looking at? The Surface sub has the vast majority of people stating their issues are fixed, with a total of 2 people saying they're having issues in FF.

 

[photobriangray]

Not sure where you're getting that info? Which subreddit are you looking at? The Surface sub has the vast majority of people stating their issues are fixed, with a total of 2 people saying they're having issues in FF.

I just had the driver restart twice.

The reddit surface threads are showing half and half now, though many others besides me at the beginning were negative.

 

[Spongers8X]

Was this fast enough for you, OP? Less then one week. They heard the complaints and offered a fix. In my view as a 20 year IT professional, this is almost a miracle. If anyone thinks otherwise, you have no experience with software development lifecycles.


Surface Book and Surface Pro 4 getting November Hardware Update right now http://www.windowscentral.com/surface-book-and-surface-pro-4-november-update.

Posted via the Windows Central App for Android

 

[AbsoluteZerow]

Good enough, sure. However, all of my points are still valid. These updates should have been a day one update. I too have plenty of years in the industry, its 2015, things should be this fast.... Like a day one update.

Posted via the Windows Central App for Android

 

[photobriangray]

Bummer. Just had a blue screen after detach/reattach. No flicker yet, so there is that...

 

[Spongers8X]

Good enough, sure. However, all of my points are still valid. These updates should have been a day one update. I too have plenty of years in the industry, its 2015, things should be this fast.... Like a day one update.

Posted via the Windows Central App for Android

Wow. That says it all.

Posted via the Windows Central App for Android

 

[Yonic Boom]

I too have plenty of years in the industry

I find this hard to believe.

Seriously though return the Surface Book and buy yourself a Mac Book.

 

[CygnusOrion]

Any first generation product has issues. From Wikipedia's page on MacBook Air:

"Following its introduction, the MacBook Air was greeted with a mixed reception. The portability of the MacBook Air was praised in reviews, but the compromise in features was criticized.[89][90][91] The full-sized keyboard, weight, thinness, and Multi-Touch trackpad were appreciated in reviews, while the limited configuration options and ports, slow speed (in non-SSD models), non-user-replaceable battery, small hard drive, and price were criticized.[89][90] The flip-down hatch on the side of the original MacBook Air is a tight fit for some headphone plugs and USB devices, requiring users to purchase an extension cable. Apple removed the flip-down hatch on the late 2010 model in favor of open connection ports, as is the case with most other laptops.[92][93]

"Most of these problems have been dismissed by now, following many revisions and speed enhancements, and with the addition of more portability and ports.

"Since the release of the first-generation product, some MacBook Air users have complained of CPU lockup caused by overheating. Apple released a software update in early March 2008 to fix the problem with mixed results: the deactivation of one CPU core was corrected; however, the runaway kernel problem remained for some users.[94] The problem is aggravated by system-intensive tasks such as video playback or video chatting.[95]

"Due to a more mature manufacturing process, the CPUs in the second-generation MacBook Air perform better under load, as the first generation chips ran at a higher temperature?the processor needed to be throttled to avoid overheating and this further degraded performance.[96]

"On October 17, 2013, Apple announced a replacement programme for the 64 GB and 128 GB MacBook Air flash storage drives that are installed in Air systems purchased between June 2012 and June 2013.[97]"

Thanks. Nice to know that the "holy" Macbook Air had it's share of awful issues.

 

[mariusmuntean]

Stop telling new OS!! It has been released for a long time now and you still call it a finished product?? A still beta OS advertised as working, productive ready??? If it is so good and finished, why the HUGE amount of bugs??? Stop comparing to Apple or any other. IT"S NOT excusable to have so many problems from day one to a ultra expensive device!! FROM DAY ONE! I am reading dozens of posts and out of 10 at most 2 have few issues only, rest of them are plagued with severe problems!
It's clear that Microsoft's quality control is somewhere below 0! non existent almost! if you don't know what QC means than stop commenting like desperate fanboys! MS is not gonna pay you up for your "good" deeds! Who on earth forced you to be another guinea pig for MS?? To buy from day one these products, knowing very well that MS has lost it with it's QC...Aren't there other Windows products from more respectful companies to buy?? with same high specs?? The new DELL XPS 13" and 15", Lenovo new Yoga 900 etc.
I've been accused of being Apple fanatic, MS hater bla bla bla...sorry to say but I haven't had not even 20% of the issues from MS products with my Apple products...I spend money on something that works not on bricks, and never from day one!
Sorry to see that you have issues, I am not feeling any happy as many might think, but maybe this time you will learn that MS needs to increase it's QC a LOT!

 

[AbsoluteZerow]

I find this hard to believe.

Seriously though return the Surface Book and buy yourself a Mac Book.

You and Sponge should start a club.

Posted via the Windows Central App for Android

 

[anon(8532178)]

Fight my fanboys Fight! Also there is a choice in products that you are "free" to choose from.

 

[Skie77]

Please tell us how you really feel. Then go back playing with your Macbook.