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IE big problem

Bill Adama

New member
May 15, 2014
Hello wp users,i love to watch movies and anime's on my lumia 520,but when i updated to 8.1 i cant see any, when i try to watch,well nothing happens,thats frustratring,sometimes my screen is freezing and block,sometimes say "video couldnt been decoded"i cant see neither .mp4 videos downloaded....I heard about hard reset but i really don't want to lose my data :( ...
P.S:I apologize for my bad English,is not my matern language


Ambassador Team Leader
Nov 4, 2013
No data lost with a soft reset.

Hold volume down and off button together for over ten seconds.
Phone will restart and come back to just like it was before restarting.