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Change your power plan settings so the PC does not go to sleep. Power plans: Frequently asked questions
Perhaps your ISP is throttling your bandwidth. Is Your ISP Throttling Your Internet Connection? | PCWorld
Sorry to hear you got a lemon PC. I'm glad that you're able to send it back. That's definitely not normal.
I hope you have better luck with whatever you get next time.
Hey, I haven't started school yet so I just have knowledge on what I've personally experienced, but I've experienced a lot of issues in this area. I didn't read most of the comments before me so forgive me for stating something that has already been brought up. First thing I would do is isolate the device or the problem. Do not use your router and see if that makes a difference. I would go into your modem settings and make sure your device is set to DMZ plus mode and find the IP of the computer and make sure that it is designated in there so there are no conflicts between the 2. It sounds like a simple solution, just something not thought of yet. You might also want to reset your connection settings for your computer as well, after you do the other things. You may need to enter the parameters manually just to ensure that you are in control of designation. Look, I don't have any professional experience but I have run into a similar problem with my connection more than once.