OneNote crashes a lot

[MBSMD]

What SP3 models do the people who have OneNote crashing have?

Mine has crashed maybe 2 or 3 times in the 6 months I've had it. I have the i5/8GB/256GB model.

 

[James8561]

^I have the same model. It crashes at least twice every class (75 minutes session). Yesterday it crashed 5 times, 3 of which were in the span of around 5 minutes. It was driving me nuts.
I still have the event logs of it crashing that I can post.

I'm not sure about this, but I have a feeling that if you write a lot of notes, like very long pages, it starts becoming unstable. Starting new pages often could be a workaround, although that would be extremely inconvenient and destroy organization

 

[thequiksilverguy]

Has anyone found a solution for this? I have the i7 version and have had this happen since new in September. In November it was replaced under warranty for a separate reason and the new one does the same. It wouldn't bug me so much if I didn't lose a bunch of notes before the crash. Today in class I lost part of a graph, and it happens in almost every lecture, sometimes multiple times. Sometimes the whole tablet just freezes in onenote, requiring a hard restart (~once a week). I don't think the length of my notes is affecting it as I open a new page every lecture.

I'm using the metro version with all the latest updates. Honestly I just find it amusing/infuriating that I can play league of legends at 60fps, but taking notes causes it to crash...

 

[James8561]

i got a warranty replacement. class will resume in a few days so hopefully it won't crash.
a great alternative is papyrus

 

[Temp_Ju]

James8561- Have you seen any difference in your new tablet?
I had my original SP3 back in September and noticed the more documents I had saved on the side (left side in portrait) the more freezes and closing I had. Recently my screen cracked and I got a new one. However, the same thing happens now too! I'm ready to throw it across the room when I'm in the middle of taking notes!
If anyone has figured this out please let me know or I'm going to call them and find out.

 

[James8561]

My replacement had crashes too but it recovered much quicker so it was bearable.
But for some reason, it hasn't crash once this week. Before this week, OneNote lost all of my offline notes for some reason and took an hour to redownload everything from OneDrive again, but once it did that, it doesn't crash anymore at all! I use it for hours in multiple classes and no crash! Miracle lol

 

[rockfire]

Man, I face the same thing. The metro app keeps freezing and then crashing after I've written or scribbled for a few seconds. It is truly frustrating!! This is seriously getting me to move away from OneNote. Has anyone found a fix yet?

 

[pdaneophyte]

For those who crashes a lot, which version of Office did you use? Local or Online? On my phone I noticed that sync takes a long time if internet connection is not good. Also keyboard sometimes not responsive if internet is not good

 

[Kim Jieun]

I use SP3 too and had same problem on it.
The problem looks like solved after I cleared clipboards.
I think it happend because I did a lot of screen capture.

 

[cclasgens]

I have the same issue with my SP3. It is incredibly annoying, especially when I am taking notes and the teacher is speaking really fast.

 

[Blake Seaman]

Has anyone found a fix? I work every day and finding time to do yet another blank slate (reset for windows ten to make sure this didn't happen.)...

 

[MrSchneiderish]

Same here 
My setup:
- Surface no-pro 3
- 4GB RAM / 64GB HDD
- Office 356, OneNote 2016 ?desktop edition?

I regularly take notes with my stylus directly on (in?, onto? ?whatever?) pdf files with up to 200 pages and get crashes 2-3 times a day?so everything ?normal? as usual.
Everything is synced to OneDrive (also not working properly, god dammit?). Maybe it is the cool OneNote special background saving-process (?No save button needed?) that?s crashing due to the mass of pdf pages I?m using.

BUT....I noticed something ?strange? yesterday:

I wrote down an abstract using the stylus (nearly 700 words) without any problems and synced it to onedrive smoothly. I was shocked that nothing crashed of froze :-D

The difference was that I used a fresh page without any content (pdf pages, pictures?) that I imported before.

So maybe it is the auto-saving feature of OneNote and the amount of data that keep us from being happy people.

I have to write two additional abstracts later today and I?ll keep you updated.

 

[MrSchneiderish]

So, I wrote down another 650 words on a fresh page....without any crashes.
But right now I'm at the University (and should listen to the professor) editing pdf files and it crashed 5 minutes ago.
I'll try to seperate my pdf files so smaller pakages on different pages, maybe up to 25 pages, and try it that way.

We'll see :-(

 

[James8561]

If you want to edit PDF files you really should use Drawboard and not OneNote

 

[MrSchneiderish]

If you want to edit PDF files you really should use Drawboard and not OneNote

That's correct, I used it months before I got my 365 subscribtion
By "editing" I meant highlighting words, adding notes (sometime a lot of notes!), screenshots and so on. Maybe that wasn't clear before, but thanks a lot for your Suggestion James.
But I practically save "everything" in OneNote and it's just perfect for me to get the job done. So OneNote is the solution for me.....but saddly with a lot of crashes.

 

[MrSchneiderish]

Hi guys,

so I tested it for another month full of heavy duty stylus usage. My results are that it really really depends on the "load" of PDF files/PDF pages that are loaded into a OneNote page.

Results:

0-25 PDF pages
--> no crashes at all
--> I wrote a whole scientific abstract (700 words) on a fresh OneNote page without technical problems....it was strange to do it with the stylus but I did it for us ;-)

25-50 PDF pages
--> 2-3 crashes per day (5 hrs usage), no data loss - mybe my last 5 written words
--> some (1-5 times) "quick freezes" (not responding for 2-5 seconds, no data loss)

50-100 PDF pages
--> ~ 5-10 crashes per day (5 hrs usage), no data loss - mybe my last 5 written words
--> some (1-5 times) "quick freezes" (not responding for 2-5 seconds, no data loss)

300 - 450 PDF pages
--> oh Jesus ..... 10-15 crashes per day, sometimes with data loss - complete pages (just frustrating....)!
--> constant quick freezes with up to 10 seconds. don't touch it, it will sometimes result in a crash with data loss. use this "free" seconds an pray....


My conclusion:
I'll devide my PDF files (each one with 300-450 pages) into packages with 50 pages and import them seperately into fresh OneNote pages. What else should I do with my christmas holiday time.....

Maybe this information can be helpfull to someone. It is by far not THE best solution, but it can ease the pain.

BR
MrSchneiderish

 

[dlb0037]

Have you tried disconnecting the network/syncing options? I am having similar problems - although on an iPad, and once I turned off all connectivity, OneNote did not crash again.

 

[BlackHood Gaming]

Same my windows 8 laptop's One Note keeps crashing every time i open it.:angry::angry::angry::angry:
and it frustrates me :eck::eck::eck:

 

[BlackHood Gaming]

Yes