Phone died/completely unresponsive. Updated to 8.1 two days ago.

[threetenfour]

Hi, all.

So I went to check my phone after class and it is completely dead and unresponsive. I don't know if this has anything to do with the new 8.1 update, but it has been working completely fine these past couple of days. It was working this morning, even!

Normally, what I would do is take the battery out and put it back in to hopefully reboot it, but unfortunately this phone does not have a removable battery. I plugged it into my charger about 15 minutes ago and it's still dead.

Any suggestions?

 

[JimWPan]

Have you try the vol down+power button, hold for 10 seconds or more until your phone vibrates?

 

[rdubmu]

Have you try the vol down+power button, hold for 10 seconds or more until your phone vibrates?

Yes do this but do this while your phone is plugged in.

 

[ArcticArrow]

Dont panic. you can either do a hard reset, I forget which button combination.

If you are worried, just go to Nokia website, there is a live chat function, then you can talk to them to see what's the best way for you

 

[vinscuzzy]

Yep, mine did exactly the same thing yesterday. It was on the charger all night and on my way to work I pulled my phone out of my pocket, and it was completely dead. I plugged it in and it came on saying I had only 2% battery. When I got to work I plugged it in to an ac charger and it it charged to 100% in like 10 mins. It lasted all day from that point without being charged again. I'm thinking something in 8.1 is maybe falsely reporting the battery info.

 

[threetenfour]

Yes do this but do this while your phone is plugged in.

Thanks for this! I tried the volume + power button combination, but it wouldn't work until it was plugged in.

 

[threetenfour]

Yep, mine did exactly the same thing yesterday. It was on the charger all night and on my way to work I pulled my phone out of my pocket, and it was completely dead. I plugged it in and it came on saying I had only 2% battery. When I got to work I plugged it in to an ac charger and it it charged to 100% in like 10 mins. It lasted all day from that point without being charged again. I'm thinking something in 8.1 is maybe falsely reporting the battery info.

Ah, mine still showed 90% battery when in came to after I restarted it. My sister's 1020 did the same thing this morning, apparently.

 

[HoosierDaddy]

Looks like I'll be waiting to install 8.1. I hope the fix is in 8.1 and NOT in carrier specific firmware since that could take a lot longer.

OP, what carrier is your phone from?

 

[threetenfour]

Looks like I'll be waiting to install 8.1. I hope the fix is in 8.1 and NOT in carrier specific firmware since that could take a lot longer.

OP, what carrier is your phone from?

T-Mobile

 

[HoosierDaddy]

T-Mobile

Thanks. Please let us know if it happens again. Maybe it was a one time thing.

 

[lucas.scott]

Yep, mine did exactly the same thing yesterday. It was on the charger all night and on my way to work I pulled my phone out of my pocket, and it was completely dead. I plugged it in and it came on saying I had only 2% battery. When I got to work I plugged it in to an ac charger and it it charged to 100% in like 10 mins. It lasted all day from that point without being charged again. I'm thinking something in 8.1 is maybe falsely reporting the battery info.

Id say this is right on the money. This used to happen in the Android community all the time when flashing roms without a full charge. Battery stats get all funky. I was attempting to do a battery calibration on my 8.1 device - I was at 6% waiting for it to die completely when it just shut off. So reporting is definitely messed up. Should be an easy fix. May even be able to fix it ourselves with a few full charging cycles.

 

[HoosierDaddy]

Id say this is right on the money. This used to happen in the Android community all the time when flashing roms without a full charge.

So flashing with a full charge avoided the problem?

 

[lucas.scott]

That was on Android. I certainly didn't have a full charge when going to 8.1 and am also experiencing the battery reporting issues.

If the same logic is to be followed, going to 8.1 with a full charge could very well remedy this. That's my hypothesis at least. I'll give it a shot on another device tomorrow.

Posted via the WPC App for Android!

 

[threetenfour]

Thanks. Please let us know if it happens again. Maybe it was a one time thing.

I've had to power cycle (via power button + volume buttons) three times today, including the first incident. It's not a battery issue for me. When it boots up, the battery level is what it should have been. I haven't had to recharge it since last night.

Not sure what the cause could be, but I'm thinking it's to do with 8.1 since it hasn't happened to me before with Mango, 7, or 8.

 

[Shad0wguy]

I've had this happen twice in the last two days. Where can we report this to Microsoft?

 

[HoosierDaddy]

Makes it hard to decide to try 8.1.

Is there a way to go back to 8.0 if someone installs 8.1 and gets tired of any glitches they have?

 

[Gaurav Bhattacharjee]

Makes it hard to decide to try 8.1.

Is there a way to go back to 8.0 if someone installs 8.1 and gets tired of any glitches they have?

Yep there is. Go to xda-developers and search for how to flash all lumia phones ... You'll find your answer.

 

[JimWPan]

I have no issues with 8.1. I updated it on Monday and it does not show any odd behaviors or crashes. I donot have many apps installed and installation doesnot take very long. Cortana is weird and will give wrong results, I turned if off.

 

[Krishna Bommisetty]

This is happening to me repeatedly. Till now i have done reset for 7 times. I am totally frustrated with Windows 8.1

 

[HoosierDaddy]

Had 8.1 for weeks now on the 925. Zero issues. Guess it depends on what you are doing with the phone or if there might be an issue with the hardware.