phone files are not visible in windows 10 explorer

  • Thread starter Windows Central Question
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Windows Central Question

I connected my moto G 2 via usb to windows 10 computer. The phone appears as a device in explorer, but no files are found in either internal or SD card storage. It worked before, but it's not working now. I tried a different usb cable and also a different win 10 computer and same result.
 

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