Playback issues groove music

[Rob Reynolds]

Hi guys. I'm having a problem with my groove subscription. All the albums I have downloaded won't play, it just scans through each track without playing anything. Any albums that I have bought play fine. Any ideas? Thanks!

 

[RTGent]

Strange. Some history and what you're running might help others support you. My downloads play fine, in any and all ways. Good luck getting past this. I'd call Microsoft: -800-4my-xbox (469-9269)is the last number I called for Groove support -they've solved my issue. Good luck getting past this, which I'm sure you will if it's just a subscription music issue.