Setting up exchange on pro

[pchrist]

I have a treo pro i just purchased for my wife i would like to set up to work with our exchange server. My palm pre works flawlessly with it. Her pro won't set up to work almost as if it is not synching correctly. Even using the active sync function. Any ideas why the setting won't transfer over? Trying to figure out if it is device or exchange setting that is the issue?