No correlation between tracking reference and my order number unfortunately.
I didn't receive a notification email either, it's still showing as 'In Process' on their website.
It looks like there's a UPS label underneath the DHL one.
Surface Shipping Details (UK)
- Thread starter rhodri22
- Start date
No correlation between tracking reference and my order number unfortunately.
I didn't receive a notification email either, it's still showing as 'In Process' on their website.
It looks like there's a UPS label underneath the DHL one.
because this was last minute change by MS these are being delivered adhoc ie no tracking numbers
I just spoke to them too and can confirm they don't know anything, nothing set to come to my address etc.
Also, on the Microsoft website, they have my billing and delivery postcode wrong? what the ****? I never typed it wrong. There's loads of mistakes everywhere!!
Their website doesn't deal with 6char post code's. Adds the first character twice, I pointed it out earlier in this thread. Shocking really!
rOIVAz
New member
I'd be more inclined to let the communication problems slide if it appeared that they were delivering chronologically and working through the pre-orders. Right now it's about the terrible communication AND that we have no idea where we stand in relation to everyone else who has placed an order, regardless of WHEN.
also just phoned DHL - they said nothing showing up as sent to my address within the last 10 days, though with further info (I.e tracking no) it may have shown up...
0844 248 0844
Just keep saying "something else" and "other"
0844 248 0844
Just keep saying "something else" and "other"
I hope my delivery driver uses his intelligence and checks the town then for the street or something. I'm sure they have the capability to deal with mildly incorrect adresses anyway. Still, more unnecessary stress for me!
Yes. I also rang other DHL numbers, and also found out that DHL is sometimes called Yodel so checked with them too. Absolutely nothing.
Oh my word. Looked out apartment window, UPS Van parked outside. He goes to the door, buzzes but not our door...I let him in anyway, he comes up to my front door with a Surface Sized box and says oh this is for 4C not 4A(us), sorry - and the name on the box wasn't mine...To make things worse he asked if I could sign for it for the neighbours who were not in. Oh the pain.
I Pre ordered on the 17th nothing yet I really can't believe the cock up Microsoft have made on this.
Checking my tracking reference on the DHL website backs up the same-day theory.
It arrived at Heathrow at 12.05 today and was delivered at 15.13.
It arrived at Heathrow at 12.05 today and was delivered at 15.13.
Considering it is suppose to be DHL Same Day that is delivering the Surface you should probably try their number (0844 248 0009)
Yeh, what reference number did you use? Mine order number doesn't work, but thats the only number i've got.
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