System Hardware Update - ‎1/‎30/‎2017 Repeatedly Fails to Install

Bkr11

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Sep 22, 2011
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Title pretty much states it. This things tries to install all the time, but never seems to stick. Anybody else experienced this one in particular? 67.4GB free, so it isn't a space issue to my knowledge. No MicroSD card installed (had that issue before).

Went to the MSFT website where I can manually download updates, but it wasn't evident to my pea-brain which download specifically applied to this.

Thx for any help or assistance.

BTW, Windows 10 Insider Preview 15063 (rs2_release) did successfully update on 3/22 as far as I can tell.

[edit] BTW, this is obviously on a Surface Pro 3 - bought it pretty much right when it was released and it has been a very solid device all along.
 

ScruffyGuy66

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Mar 30, 2017
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My problem is similar on my SP3. The 01/30/2017 hardware update fails to install according to the Windows Update History.

When I do a "Check for Updates" in Settings it says "Your device is up to date". The 01/30/2017 update last failed on 3/11/2017. Several Windows updates - including one hardware/firmware update - have since installed successfully.

The Windows Update Catalog is less than useless. I was hoping to find the 01/30/2017 update there and manually force it to install.

There is a download for the SP3 dated 03/28/2017 on https://www.microsoft.com/en-us/download/details.aspx?id=38826. But it says it's "ALL the current software, firmware, and drivers for the Surface Pro 3; including optional WinTab drivers". I think that might be overkill for this problem but maybe not.

MS says that all hardware/firmware updates are cumulative - meaning if you get one install right then all previous ones are correct. And, a hardware update from Realtek for USB 3.0 installed on 3/29 so does this mean the 01/30/2017 update is now good?

And if not, where can I find the 01/30/2017 update to manually force it?
 

Bkr11

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Thanks - so far it looks like the Surface Diagnostic Tool did the job. I'll report back if the issue comes back. I seem to recall that on a few occasions it showed that I didn't have any updates, but subsequently that firmware update showed up again.
 

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